Benefits Coordinator-Intermediate (UTHP Med Gastro Gateway)

UT Health San Antonio•San Antonio, TX

10d

About The Position

Under general supervision, the Benefits Coordinator provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage. The position also supports clinic staff with insurance questions and assists patients with copays, balances, and financial counseling as needed.

Requirements

High school diploma or GED equivalent.
Ability to support the mission, vision, and patient promise through interactions consistent with the UT Health Way.
Analytical thinking skills, including the ability to analyze information, coordinate work within schedule constraints, and handle emergent requirements in a timely manner.
Creativity and alternative-thinking skills, including the ability to develop new ideas supportive of the UT Health Way.
Proficiency with Microsoft Office and database programs.
Excellent verbal, written, and interpersonal communication skills.

Responsibilities

Verify and obtain insurance benefits information for patients.
Obtain authorizations and referrals.
Assist with collecting copays and outstanding balances, and provide financial counseling as needed.
Serve as an insurance resource for clinic staff and stay current on insurance issues.
Answer and manage phone calls, transferring them to appropriate departments as needed.
Schedule and manage patient appointments according to physician schedules and protocols.
Perform other duties as assigned.

Benefits

Free employee UT SELECT medical insurance, with family coverage available through payroll deduction.
Discounted copays and coinsurance for employees and dependents using UT Health Physicians.
$50,000 group term life insurance and $50,000 basic accidental death and dismemberment coverage at no cost, with options to purchase additional coverage.
Three dental plan options through Delta Dental.
Two vision plan options through Superior Vision Services.
Optional disability insurance providing income protection for qualifying non-work-related illness or injury.
Flexible spending accounts for qualifying dependent-care and health-care expenses.
Retirement plan eligibility through TRS or, for eligible faculty staff, ORP; voluntary retirement programs are also available.
Paid time off of 128 to 208 hours annually based on years of service, with possible proration in the first year.
Extended Illness Bank accrual of 8 hours per month, usable after one day of PTO is taken.
Up to 240 hours of paid family leave after six months of consecutive employment.
12 paid holidays each year.
Discounts on services, tickets, and gym membership.