Benefits Coordinator-Intermediate

UT Health San Antonio•San Antonio, TX

12d

About The Position

The Benefits Coordinator Intermediate provides patient access and insurance coordination functions in support of clinical operations. The role verifies insurance coverage, obtains authorizations and referrals, supports financial counseling activities, and serves as a resource to clinic staff on insurance and benefits questions. The position helps ensure efficient patient scheduling, contributes to a positive patient experience, supports clinic operations, and delivers service consistent with the UT Health mission, vision, and patient promise.

Requirements

Demonstrates commitment to the mission, vision, and patient promise of UT Health.
Knowledge of medical insurance processes, including eligibility verification, authorizations, and referrals.
Strong analytical skills to review insurance coverage and resolve patient access issues.
Ability to prioritize tasks and coordinate work within clinic schedules.
Proficient in Microsoft Office, electronic medical records, and scheduling systems.
Excellent verbal, written, and interpersonal communication skills.

Responsibilities

Verifies patient insurance eligibility and benefits prior to appointments.
Obtains required authorizations and referrals for services and procedures.
Serves as a resource to clinic staff regarding insurance and benefit requirements.
Assists patients with questions related to insurance coverage and financial responsibilities.
Supports financial counseling by identifying insurance coverage limitations and patient balances.
Coordinates appointment scheduling according to provider availability and clinic protocols.
Handles high-volume phone inquiries related to appointments, insurance, and referrals.
Maintains accurate documentation of insurance and authorization information.
Assists with resolving insurance or scheduling issues that may impact patient care.
Performs other duties as assigned.