Benefits Coach

Lutheran Family Services Rocky Mountains•Denver, CO

11d•$22 - $23

About The Position

The Benefits Coach assists clients in identifying and accessing applicable public benefits, including TANF, Food Stamps, Medicaid, and the Colorado Childcare Assistance Program (CCAP). The role helps clients maintain ongoing eligibility and comply with program requirements, while providing coaching and resources that enable them to navigate public benefits systems and work toward self-sufficiency. The position works with clients and other Lutheran Family Services Rocky Mountains (LFSRM) staff, as well as county and state human services personnel, to support benefit applications, redeterminations, interviews, documentation, and timely access to benefits. The Benefits Coach also conducts orientations, provides staff training on benefit rules, coordinates client services, and participates in community outreach and program improvement. The role follows agency, state, federal, contractual, quality assurance, and HIPAA requirements.

Requirements

Outstanding organizational ability.
Written communication skills, including the ability to edit and make presentations.
Cross-cultural sensitivity and knowledge, with the ability and desire to work with people of other cultures.
Computer skills in Microsoft Word, Excel, and Outlook.
Detail-oriented, with extensive documentation skills and the ability to stay organized and manage multiple tasks.
Punctuality for work, appointments, and report dates.
Skills in problem-solving, negotiation, decision-making, and conflict mediation.
Ability to self-start and work well in a team setting; proven team-building ability.
Valid driver’s license and proof of auto liability insurance at the level of 100,000/300,000/100,000; must maintain both.
Commitment to the mission, values, and vision of Lutheran Family Services Rocky Mountains.
Bachelor’s degree from a four-year college or university, or two or more years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Functional fluency in one or more foreign languages.

Responsibilities

Stay current on eligibility criteria and outcome requirements for public benefits programs, the Colorado Refugee Services Program (CRSP), and the Employment & Benefits Division (EBD).
Use a strengths-based, client-led coaching approach to help clients develop goals and action steps for their Roadmaps toward stability and independence.
Work with LFS staff to complete client benefit applications, redeterminations, and interviews required by county human services offices.
Receive, review, and submit required client documents to applicable county human services offices.
Enter Roadmaps and work participation hours into the Colorado Benefits Management System (CBMS).
Review requests for transportation and other county-approved supportive services, and enter them into CBMS.
Communicate with county and state human services staff to support timely receipt of public benefits and advocate for clients when needed.
Schedule and conduct benefit orientations for new participants to ensure state and federal compliance.
Provide LFSRM staff training, as needed, on public benefit rules and regulations.
Advocate for and provide resources to clients, ensuring equal treatment consistent with the agency’s commitment to the dignity of all persons.
Coordinate services with key staff to ensure comprehensive client services.
Attend and participate in staff and other requested meetings.
Maintain high case-management standards and meet service-delivery expectations of LFSRM, the State of Colorado, the Department of Health and Human Services—Office of Refugee Resettlement, and the Department of State.
Comply with federal, state, and LFSRM contracts.
Participate in community outreach activities that advance the work and message of the Refugee & Asylee Programs.
Provide leadership in developing new program possibilities and suggesting improvements to existing programs and practices.
Ensure program services meet agency, state, accrediting-organization, and HIPAA quality assurance standards.
Perform other duties as assigned.