Benefits Coach

Lutheran Family Services Rocky Mountains•Denver, CO

About The Position

The Benefits Coach works directly with clients to identify and access applicable public benefits, including Temporary Assistance for Needy Families (TANF), Food Stamps, Medicaid, and the Colorado Childcare Assistance Program (CCAP). The role supports clients in maintaining benefit eligibility and program compliance, and provides coaching, knowledge, and resources so clients can navigate public benefit systems independently and work toward self-sufficiency. The position coordinates with clients, Lutheran Family Services Rocky Mountains staff, and county and state human services personnel to support applications, redeterminations, interviews, documentation, benefit orientations, and access to supportive services. It also contributes to staff training, community outreach, program improvement, and quality assurance while adhering to agency, state, federal, and other applicable requirements.

Requirements

Bachelor's degree from a four-year college or university, or two or more years of related experience and/or training, or an equivalent combination of education and experience.
Outstanding organizational ability.
Written communication skills, including the ability to edit and make presentations.
Cross-cultural sensitivity and knowledge, with the ability and desire to work with people of other cultures.
Computer skills using Microsoft Word, Excel, and Outlook.
Detail-oriented, extensive documentation skills, organized, and able to work in a multitasked environment.
Maintain punctuality for work, appointments, and report dates.
Skills in problem solving, negotiation, decision-making, and mediating conflict.
Ability to self-start and work well in a team setting; proven team-builder.
Valid driver's license and proof of auto liability insurance at the level of 100,000/300,000/100,000.
Commitment to the mission, values, and vision of Lutheran Family Services Rocky Mountains.

Nice To Haves

Functional fluency in one or more foreign languages.

Responsibilities

Stay current on eligibility criteria and outcome requirements for public benefit programs, the Colorado Refugee Services Program (CRSP), and the Employment & Benefits Division (EBD).
Use a strengths-based, client-led coaching approach to help clients develop goals and action steps for their Roadmaps, supporting stability and independence.
Work with other LFS staff to complete client benefit applications, redeterminations, and interviews required by county human services offices.
Receive, review, and submit required client documents to county human services offices.
Enter Roadmaps and work participation hours into the Colorado Benefits Management System (CBMS).
Review requests for transportation and other county-approved supportive services and enter them into CBMS.
Communicate with county and state human services staff to help ensure clients receive timely public benefits, and advocate for clients when needed.
Schedule and conduct benefit orientations for new participants to ensure state and federal compliance.
Provide LFSRM staff training as needed on public benefit rules and regulations.
Serve as an advocate and resource for clients and provide equal treatment in keeping with the agency's commitment to the dignity of all persons.
Coordinate services with other key staff to provide comprehensive client services.
Attend and participate in staff meetings and other meetings as requested.
Maintain high standards of case management and follow LFSRM, State of Colorado, Office of Refugee Resettlement, and Department of State service delivery expectations and contracts.
Participate in community outreach activities that advance the work and message of the Refugee & Asylee Programs.
Provide leadership in conceptualizing new program possibilities and suggesting improvements to existing programs and practices.
Ensure program services meet agency, state, accrediting organization, and HIPAA quality assurance standards.
Perform other duties as assigned.