BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Chandler, AZ

20h•Hybrid

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is seeking an experienced and motivated Benefits and Eligibility Supervisor for the Maricopa 1 Customer Care Center. The supervisor plans, coordinates, and oversees one or more benefits and eligibility units responsible for determining and issuing public assistance and/or social service benefits. The role administers and supervises program staff, including staff development and training, succession planning, performance management, and related activities. The supervisor also works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. The position may offer remote work within Arizona, depending on department business needs and continued achievement of expected performance measures. Remote work is a management option and may be ended at the agency’s discretion. The work location is either 125 East Elliot Road, Chandler, Arizona 85225, or 8620 North 22nd Avenue, Phoenix, Arizona 85021. The listed salary is $27.1065 per hour ($56,381.52 annually).

Requirements

Knowledge of applicable federal, state, and agency statutes, rules, and regulations, and fundamental leadership practices.
Knowledge of program services used to conduct quality control reviews.
Knowledge of interviewing and assessment techniques and customer service practices.
Knowledge of program development, administration, and service delivery relevant to the assigned area, which may include employment services, eligibility, provider services, and/or social services.
Written and verbal communication skills to explain and interpret applicable federal and state laws, statutes, rules, regulations, and guidelines.
Ability to resolve program-related issues and provide technical assistance to staff.
Ability to access, maintain, review, and interpret database information, and compile and present program information.
Ability to establish and maintain cooperative working relationships with internal management and staff and external stakeholders.
Ability to identify, analyze, and evaluate situations or problems to determine appropriate courses of action, and analyze laws, regulations, and policies to ensure program compliance.
Successfully pass a background and reference check; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate any restrictions.
Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If driving or using a vehicle to conduct State business is an essential job function, the stated driver’s license requirements apply.

Nice To Haves

High school diploma or equivalent education.
Three years of FAA eligibility determination experience within the Division of Benefits and Medical Eligibility (DBME).

Responsibilities

Train, supervise, and evaluate assigned staff, and assign and adjust workloads.
Interpret and clarify program policies and procedures for staff, and implement regulatory or policy changes affecting unit operations.
Assist staff with difficult and complex cases, including consultation, personally handling some cases, making decisions on controversial cases, and consulting senior management about recommended actions.
Prioritize and assign unit work to maintain compliance with federal and state mandates and agency policies, ensure timely and accurate services, and identify and resolve existing or potential problems in accordance with program goals and objectives.
Conduct quality control and error management and prevention, including case reviews; assess accuracy, timeliness, and productivity using program data; identify error trends; implement corrective action plans; and develop and deliver related training.
Compile and review statistical data from case records, logs, computer files, and other sources, and prepare requested reports.
Evaluate staffing needs, participate in hiring panels, and recommend effective use of personnel resources.
Help identify suspected fraud cases, prepare factual summaries concerning fraud and overpayments, represent the agency in hearings and court appeals, and take appropriate action.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Option of a full-time or part-time remote work schedule, subject to management approval and business needs.