Benefits Specialist - Entry Level

ADP•Glenvar Heights, FL

About The Position

ADP is hiring a Benefit Services Specialist to serve as the primary point of contact for TotalSource clients and internal service and business partners on the processing, guidance, and governance of TotalSource Health and Welfare plan administration and benefit programs. The plans offer national and regional carrier choices across medical, dental, vision, disability, FSA/HSA/OCB, and voluntary benefits. The role administers benefits transactions and events, supports enrollment and eligibility processes, audits data, troubleshoots and resolves client and participant issues, coordinates with internal teams and benefit providers, and helps maintain accurate procedures and system processes. It also provides service and product support, communicates benefit policy changes, supports annual enrollment and client transitions, and contributes to process improvements and training. The specialist mentors and trains service associates and acts as a liaison among clients, internal partners, HRBPs, and carriers. ADP describes an inclusive, collaborative environment with career development, ongoing training and mentorship, benefits available from Day 1, and company-paid volunteer time.

Requirements

At least 2 years of experience working in a customer service environment, ideally in employee benefits, HR administration, or a related field.
A college degree is not required; the stated experience or military experience may provide acceptable qualifications.

Nice To Haves

SHRM, PHR, or GBA/CEBS certification.

Responsibilities

Administer, manage, and govern health and welfare benefit plans and process transactions and events, including pending enrollments, dependent verification, new hires, life events, terminations, and annual open enrollment.
Coordinate transaction processing, audits, and deliverables with back-office teams.
Perform data integrity and enrollment or eligibility audits; research and resolve issues identified.
Review, maintain, and modify standard and client operating processes and procedures for benefits administration.
Identify opportunities to improve enrollment and benefits administration and recommend changes to management and peers.
Manage and monitor data flow and integration, including carrier connections and payroll, and process manual carrier updates as needed.
Work with team members, carriers, and HRBPs to resolve errors and issues accurately and promptly, escalating programmatic issues when appropriate.
Provide tier 2 service support to clients and internal business partners; research and resolve complex client benefit problems and questions.
Communicate and execute benefit policy changes and work with benefit providers to support administration and resolve eligibility issues.
Provide health and welfare benefits service support by phone, CRM, email, or in person, including guidance on procedures, processes, and participant, carrier, or client issues.
Coordinate communication with HR or benefits associates, internal partners, and carrier resources to expedite responses to critical situations.
Use benefits, product, and process knowledge to identify and troubleshoot issues involving coverage, administration, compliance, carrier connections, payroll, and TotalSource systems.
Maintain and expand knowledge of benefit programs, compliance, operating procedures, administrative practices, and benefit products.
Assist with assessing regulatory changes and process impacts, process improvements, service rollouts, and service training.
Act as a liaison among clients, HRBPs, CRE, ACA COE, and carriers to explain benefits-related processes.
Coordinate and execute clients' annual enrollment processes.
Assist in analyzing plan and service requirements when transitioning clients from implementation to service, and help ensure system configuration and supporting procedures and materials are accurate and complete.
Mentor service associates and guide them on benefit programs, administration, compliance, troubleshooting, and soft skills.
Coach newly hired associates, identify training needs, and develop, coordinate, and potentially deliver training or booster classes.
Serve as the primary contact for clients, internal partners, and HRBP/CRE/GM on benefits administration practices, processing, compliance, and operating procedures.
Respond to complex client issues and escalations and work to ensure support meets or exceeds client needs.
Work with TotalSource service providers to resolve issues and establish processes that reduce or eliminate errors.
Develop and implement manual and electronic workflows to ensure accurate processing by service providers, including Section 125/FSA, COBRA, and 401(k) providers.