Bellperson-Full Time

Ross Bridge • Birmingham, AL

4d

About The Position

As a member of the hospitality team at Renaissance Birmingham Ross Bridge, the Bellperson provides exceptional guest service by warmly greeting and assisting guests throughout their stay. The role includes welcoming guests on arrival, helping with luggage, transporting belongings to and from guest rooms and cars, and helping guests settle in.

The Bellperson manages the Bell Stand phone, responds attentively to guest inquiries and requests, and provides information about hotel facilities, operating hours, directions, local attractions, and in-room amenities. The role also supports transportation arrangements, addresses guest concerns professionally, maintains an organized Bell Stand, monitors supplies and equipment, and works with other hotel departments—especially the front desk—to support smooth guest experiences and check-in and check-out transitions.

Responsibilities

• Greet guests warmly and assist with their needs upon arrival and throughout their stay.
• Carry and transport guests’ luggage to and from rooms and cars, helping guests settle in.
• Answer incoming Bell Stand calls and respond to guest inquiries and requests.
• Provide directions and information about hotel facilities, operating hours, local attractions, and room amenities.
• Assist guests with transportation arrangements.
• Handle guest complaints and concerns professionally and seek suitable resolutions.
• Keep the Bell Stand clean, organized, and inviting.
• Coordinate with other hotel departments to support a consistent guest experience.
• Monitor Bell Stand supplies and equipment to ensure they are available and operations remain efficient.
• Maintain accurate records of guest interactions and services provided.
• Collaborate with the front desk to support smooth check-in and check-out processes.
• Seek opportunities to improve Bell Stand service and guest satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed