Bellperson _ Full Time

IHG•Atlanta, GA

About The Position

A Bellperson serves as one of the first and last points of contact for hotel guests, delivering service consistent with the hotel’s luxury standards. The role warmly welcomes arriving guests, transports luggage to and from guest rooms, and assists with directions, amenities, hotel services, guest requests, and transportation needs. Bellpersons maintain knowledge of the property and local attractions and create memorable impressions through professionalism, attention to detail, and anticipatory service. The position also involves promoting hotel facilities and services, sharing information about local attractions, coordinating with other departments, and responding to guest concerns. Additional duties may include handling luggage storage, inspecting and clearing the hotel entrance, accepting dry cleaning, delivering laundry, mail, messages, or sundry items, and fulfilling other special requests. The hourly pay rate is $10.00, with the possibility of gratuities. Benefits for eligible employees include paid time off, medical, dental, and vision insurance, a 401(k), and other benefits.

Requirements

High school diploma or equivalent.
Must speak fluent English.
Ability to carry, push, or lift items weighing up to 100 pounds.
Ability to move about public areas, handle objects such as luggage, and bend, stoop, and kneel.
Communication skills for interacting with clients, guests, and employees.
Reading and writing abilities for completing departmental records and logs and reading road signs.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Guest service experience or hotel experience preferred.
Additional languages preferred.

Responsibilities

Explain and promote hotel facilities, outlets, and services, and provide information about local attractions and activities.
Promote teamwork and quality service through daily communication and coordination with other departments.
Respond appropriately to guest complaints and inform a supervisor of major problems, complaints, disturbances, or dissatisfied guests.
Promptly and safely transport luggage to and from guest rooms; secure, tag, and store luggage at guests’ requests when needed.
Inspect and clear the hotel entrance and surrounding areas of litter and debris when needed.
Perform other assigned duties, which may include accepting dry cleaning for pickup, delivering clean laundry or guest mail and messages, delivering sundry items to guest rooms, and responding to special requests.
Greet and assist guests, provide information about directions, amenities, hotel services, and local attractions, and coordinate transportation needs.