Bellperson (Full Time)

Auburn Marriott Opelika Resort & Spa at Grand National • Point Clear, AL

9d

About The Position

The Bellperson welcomes guests to the Grand Hotel Golf Resort & Spa, assists with luggage, and provides information about hotel amenities and local attractions. The role responds promptly to guest inquiries, coordinates transportation, and maintains a clean, organized Bell Stand. It also involves addressing guest concerns professionally, collaborating with other hotel departments, and managing supplies, equipment, and records to support efficient operations and personalized guest experiences.

Responsibilities

• Greet guests in a professional and friendly manner.
• Transport guests’ luggage to and from vehicles and rooms promptly and courteously.
• Provide directions and information about hotel amenities, facilities, operating hours, and nearby attractions.
• Respond promptly to calls and inquiries at the Bell Stand and fulfill guest requests.
• Assist guests with transportation arrangements.
• Keep the Bell Stand clean, polished, and organized.
• Address guest concerns professionally and seek solutions that support guest satisfaction.
• Collaborate with the front desk and other hotel departments to provide a cohesive guest experience.
• Monitor and maintain Bell Stand supplies and equipment.
• Maintain accurate records of guest interactions and services provided.

Benefits

• Health, dental, and vision coverage, including FSA and HSA plans.
• 401(k) with company match.
• Discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Ongoing training and development for career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed