Bellperson | Full Time

Omni Hotels & Resorts•Fernandina Beach, FL

12d

About The Position

The Bellperson delivers excellent guest service by building relationships, providing personalized assistance, and anticipating guest needs. The role includes supporting guests with luggage, directions, transportation, reservations, deliveries, and other requests while maintaining the lobby, bell carts, and storage area. The Bellperson also helps coordinate with other hotel departments, follows up on guest concerns, and supports the efficient operation and training of the bell staff.

Requirements

Previous luxury hotel experience.
Ability to stand for the entire scheduled shift and to stand or walk for extended periods.
Customer-service orientation, multitasking ability, attention to detail, and strong organizational skills.
Ability to communicate effectively with associates and guests in person or by cellular telephone or radio.
Knowledge of the surrounding area and its attractions.
Willingness to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.
Must be at least 21 years of age.
No more than one motor vehicle violation in the most recent two years.
Valid Florida driver's license.
Strong customer-service and problem-solving skills, a friendly and approachable demeanor, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, handle multiple priorities, and manage stressful and busy hotel operations while maintaining a positive and professional demeanor.
Ability to report to work on time and as scheduled.
Physical ability to handle luggage and assist guests as needed.
Ability to lift, carry, and place objects weighing up to 50 pounds without assistance.
Ability to move, push, and pull objects weighing up to 200 pounds without assistance.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills, including the ability to communicate pleasantly in English with guests, management, and coworkers.
Computer literacy, including payroll systems.

Responsibilities

Maintain bell carts through cleaning and routine maintenance, coordinating with Engineering when needed.
Use friendly and appropriate expressions when engaging with guests.
Supervise bell staff and ensure they perform their duties efficiently.
Assist guests with restaurant and limousine reservations.
Deliver parcels, mail, and special deliveries to guestrooms.
Keep the bell storage closet clean and tidy.
Follow up on guest complaints to ensure problems are resolved.
Coordinate with departments such as housekeeping and maintenance to support guest satisfaction.
Use bell carts effectively and cautiously.
Maintain a presence in the lobby while on shift.
Direct guests to the Front Desk or meeting rooms.
Call taxis or shuttles for guests as needed.
Retrieve, load, and assist guests with luggage.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Engage in conversation with guests and help them locate hotel areas, walking them to destinations when possible.
Train new bell staff on hotel procedures and protocols.
Maintain the daily bell log for arrivals and departures.
Send a daily email with information needed by the next shift.
Inventory tools of the trade, including radios, door stops, and bell carts.