Bellperson (Full-Time)
About The Position
The Bellperson is a lobby-based guest services role focused on guests’ arrival, stay, and departure. The role combines responsibilities associated with a door attendant, bell attendant, and lobby ambassador; it is not a Front Desk Agent position. The Bellperson helps create a welcoming guest experience by greeting guests, assisting with luggage, explaining hotel features, and helping guests navigate hotel amenities and local attractions. The position also involves responding to requests, coordinating with hotel departments, following safety and loss-prevention procedures, and supporting hotel operations as needed.
Requirements
- Previous experience in hospitality, customer service, or a related field is preferred.
- High school diploma or equivalent.
- Genuine passion for hospitality and creating a delightful guest experience.
- Strong interpersonal skills and ability to engage guests warmly and effectively.
- Ability to maintain composure and professionalism in a guest-facing environment.
- Flexibility and willingness to perform varied tasks, including luggage handling and guest assistance.
- Proactive approach to identifying tasks during less busy periods.
- Physical ability to handle luggage and assist guests as needed.
- Ability to lift, carry, and place objects weighing up to 50 pounds without assistance.
- Ability to move, push, and pull objects weighing up to 200 pounds without assistance.
- Ability to stand and walk for extended periods or an entire work shift.
- Availability to work a flexible schedule, including weekends and holidays.
Nice To Haves
- Further education in hospitality or a related field is a plus.
Responsibilities
- Greet guests warmly upon arrival and provide a hospitable first impression.
- Assist guests with luggage from arrival through departure.
- Engage with guests in the lobby and help them navigate hotel amenities, services, and local attractions.
- Explain room features and services, including room keys, hydration stations, and in-room safes.
- Respond courteously and efficiently to guest requests while maintaining an alert and helpful attitude.
- Handle luggage storage and retrieval and ensure timely room departures.
- Communicate with hotel departments to address guest needs or concerns.
- Maintain a calm, friendly demeanor and uphold outstanding guest service.
- Identify ways to support hotel operations and improve the guest experience, particularly during quieter periods.
- Attend staff meetings and training sessions as required.
- Follow Loss Prevention procedures for guest property and overall safety and security, and report concerns promptly.
- Perform other tasks as requested by the front office leadership team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
