Bellperson - Full Time

Hilton Grand Vacations • Las Vegas, NV

9d

About The Position

Hilton Grand Vacations at Paradise is seeking a full-time Bellperson for its 419-unit resort located off the Strip in Las Vegas. The Bellperson greets and escorts Owners and guests to their rooms, helping ensure their stay begins well. This role is often the first point of interaction for Owners and guests at the property.

The Bellperson oversees the property entrance and guest arrivals; assists with luggage and deliveries; provides information about room features, amenities, services, and activities; and responds to guest requests. The role also helps maintain a safe, clean, and organized entrance and lobby, reports problems or unusual activity to management, and supports other departments or completes special projects as needed.

Requirements

• At least 6 months of customer service experience.
• A self-starting personality with an even disposition.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 150 pounds.
• Ability to stand, sit, or walk for an extended period or an entire work shift and withstand outdoor extreme weather conditions.
• Ability to move at the speed required to respond to work situations, such as running, walking, or jogging, with or without reasonable accommodations.

Nice To Haves

• At least 1 year of prior Bellperson experience.
• Proven resort or hotel hospitality experience.

Responsibilities

• Supervise the property entrance and accept guest arrivals.
• Greet and assist Owners and guests, including transporting or securing their luggage.
• Deliver messages and assist with room move requests, grocery delivery, and other deliveries.
• Report problems or unusual activities to management.
• Keep the front entrance and lobby organized, safe, and clean.
• Carry out reasonable management requests, including assisting other departments when needed.
• Learn and use members' names, preferences, and routines and develop personal connections with them.
• Explain room amenities, property services, and activities available to guests.
• Deliver messages, express check-out folios, newspapers, and other requested items.
• Retrieve, transport, organize, and store luggage in designated areas.
• Identify and explain room features, such as room keys, mini-bars, ice and vending areas, in-room safes, and valet laundry services.
• Complete special projects assigned by leadership and respond to guest requests.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed