Bellperson (Full-Time)
About The Position
Omni Hotel & Resorts is seeking a Guest Services Attendant for a lobby-based position focused on guests’ arrival, stay, and departure. The role combines aspects of a door attendant, bell attendant, and lobby ambassador; it is not a Front Desk Agent position. The Bellperson helps create a welcoming guest experience by assisting with luggage, responding to requests, explaining room features, and guiding guests around the hotel and local area. The role also involves coordinating with hotel departments, following safety and loss-prevention procedures, and supporting the hotel’s operations as needed.
Requirements
- High school diploma or equivalent.
- Genuine passion for hospitality and creating a delightful guest experience.
- Strong interpersonal skills and ability to engage guests warmly and effectively.
- Ability to maintain composure and professionalism in a guest-facing environment.
- Flexibility and willingness to perform varied tasks to support hotel needs, including luggage handling and guest assistance.
- Proactive approach to identifying tasks during less busy periods.
- Physical ability to handle luggage and assist guests as needed.
- Ability to lift, carry, and place objects weighing up to 50 pounds without assistance.
- Ability to move, push, and pull objects weighing up to 200 pounds without assistance.
- Ability to stand and walk for an extended period or an entire work shift.
- Ability to work a flexible schedule, including weekends and holidays.
Nice To Haves
- Previous experience in hospitality, customer service, or a related field.
- Further education in hospitality or a related field.
Responsibilities
- Greet guests warmly upon arrival and provide a friendly first impression.
- Assist guests with luggage from arrival through departure.
- Engage with guests in the lobby and help them navigate hotel amenities, services, and local attractions.
- Explain room features and services, including room keys, hydration stations, and in-room safes.
- Respond to guest requests courteously and efficiently.
- Handle luggage storage and retrieval and support timely room departures.
- Communicate with hotel departments to address guest needs or concerns.
- Maintain a calm, friendly demeanor and deliver outstanding guest service.
- Identify ways to contribute to hotel operations and the guest experience during quieter periods.
- Attend staff meetings and training sessions as required.
- Follow Loss Prevention procedures concerning guest property and safety and security, and report concerns promptly.
- Perform other tasks as requested by the front office leadership team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
