Bellperson - Full Time
About The Position
Hilton Grand Vacations at Paradise is seeking a full-time Bellperson for its 419-unit resort located off the Las Vegas Strip. The resort is known for its peaceful atmosphere and has served Owners, Guests, and Team Members for almost 25 years. The Bellperson welcomes and escorts Owners and Guests, helps make their arrival and stay comfortable, and serves as one of their first points of contact at the property. The role also involves handling luggage and deliveries, explaining room features and property amenities, maintaining a safe and orderly entrance and lobby, and responding to guest requests. The Bellperson may assist other departments and carry out additional duties or special projects as assigned.
Requirements
- At least 6 months of customer service experience.
- A self-starting personality and an even disposition.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 150 pounds.
- Ability to stand, sit, or walk for extended periods or an entire work shift and withstand extreme outdoor weather conditions.
- Ability to move at the speed required to respond to work situations, such as running, walking, or jogging, with or without reasonable accommodations.
Nice To Haves
- At least 1 year of prior Bellperson experience.
- Proven resort or hotel hospitality experience.
Responsibilities
- Supervise the property entrance and accept guest arrivals.
- Greet and assist Owners and Guests, including transporting or securing their luggage.
- Escort Owners and Guests to their rooms and help ensure a positive start to their stay.
- Deliver messages, express check-out folios, newspapers, groceries, and other requested items.
- Assist with room move requests and other deliveries.
- Report problems or unusual activities to management.
- Keep the front entrance and lobby organized, safe, and clean.
- Carry out reasonable requests from management, including assisting other departments when needed.
- Learn and use members’ names, preferences, and routines, and develop personal connections with them.
- Explain room amenities, property services, activities, and room features, including room keys, minibars, ice and vending areas, in-room safes, and valet laundry services.
- Retrieve, transport, organize, and store luggage in designated areas.
- Respond to guest requests and complete special projects or other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
