Bellperson-Full Time

Auburn Marriott Opelika Resort & Spa at Grand National•Hoover, AL

About The Position

As a member of the hospitality team at Renaissance Birmingham Ross Bridge, the Bellperson provides exceptional guest service by warmly greeting and assisting guests throughout their stay. The role includes carrying luggage to and from assigned rooms, helping guests settle in, and responding promptly to inquiries and requests received at the Bell Stand. The Bellperson provides directions and information about hotel facilities, operating hours, nearby attractions, and room amenities to make guests’ stays enjoyable and memorable. The position also supports transportation arrangements, resolves guest concerns, keeps the Bell Stand clean and organized, manages supplies and equipment, and maintains accurate records of guest interactions and services. The Bellperson collaborates with other hotel departments, including the front desk, to support smooth check-in and check-out and coordinated guest service.

Responsibilities

Welcome guests warmly and support their comfort throughout their stay.
Assist guests with luggage and transport it to and from their cars and assigned rooms.
Answer Bell Stand calls and respond attentively to guest inquiries and requests.
Provide directions and information about hotel facilities, local attractions, operating hours, and in-room amenities.
Arrange or assist with transportation to support guests’ convenience.
Handle guest complaints and concerns professionally and seek appropriate resolutions.
Keep the Bell Stand clean, organized, and inviting.
Collaborate with other hotel departments to coordinate guest service.
Monitor Bell Stand supplies and equipment and maintain their availability.
Maintain accurate records of guest interactions and services provided.
Work with the front desk to support streamlined check-in and check-out.
Seek opportunities to improve Bell Stand service and guest satisfaction.