Bell Person

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

3d

About The Position

The Bellperson is a first and last point of contact for guests, providing exceptional customer service and helping ensure a smooth check-in and check-out experience. The role assists guests with luggage, answers questions, escorts guests to their rooms, and shares information about hotel amenities and local attractions. It also includes assisting with valet parking as needed and maintaining an organized lobby and baggage area.

Requirements

• Excellent customer service skills.
• Ability to lift heavy luggage.
• Strong communication skills and the ability to read and communicate effectively.
• Positive and outgoing personality, with superb interpersonal skills.
• At least 21 years of age.
• Must possess a valid and current driver's license.
• Ability to work well under pressure while retaining tact and composure when resolving guest complaints.
• Ability to work flexible hours, including weekends and holidays.

Nice To Haves

• High school diploma or GED preferred.
• Work experience in the hospitality or restaurant industry.
• Ability to communicate in other languages.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Load, unload, and transport guests’ luggage to and from guest rooms.
• Escort guests to their rooms and provide information about hotel amenities and local attractions.
• Answer guest inquiries and address concerns in a timely and courteous manner.
• Assist with valet parking as needed.
• Maintain a clean and organized work environment, including the lobby and baggage area.
• Adhere to all hotel policies and procedures.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Hotel discounts.
• Paid time off.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED