Bellperson (Full-Time) at The Pearl Hotel

THE ST JOE COMPANY•Rosemary Beach, FL

9d•Onsite

About The Position

The Bellperson welcomes guests to The Pearl Hotel and bids them farewell, escorts guests to and from their accommodations, explains property and accommodation features, and assists guests in accordance with the Forbes Standards of Excellence. The role also supports other hotel departments and helps maintain clean, presentable work areas and equipment. The position is full-time at The Pearl Hotel in Rosemary Beach, Florida; salary is undisclosed.

Requirements

Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
Ability to perform consistent work to high standards.
Ability to remain discreet and respect guest privacy.
Active listening skills and ability to interact with guests pleasantly and in a friendly manner.
Knowledge of guest service operations.
Ability to identify and resolve position-related issues independently and implement operations to achieve service excellence.
Ability to work in a diverse service setting.
Ability to operate a handheld tablet.
Ability to withstand prolonged standing and walking, and frequent parking and retrieving of guests’ vehicles.
Ability to walk, stand, bend, stoop, and reach frequently; safely push and pull carts, luggage trolleys, and other equipment; and lift up to 50 pounds.

Nice To Haves

Basic English reading, writing, speaking, and communication skills preferred.
Valid driver’s license preferred.
Previous experience as a bellperson preferred.
Ability to work and lead in a diverse service setting.

Responsibilities

Greet guests warmly upon arrival and provide a welcoming first impression.
Unload, transport, and load guest luggage upon arrival and departure.
Escort guests to and from their accommodations and orient them to property and accommodation features.
Assist guests with needs, questions, special requests, and parking.
Answer guest and internal phone calls courteously and efficiently.
Stay aware of daily hotel activities and group and VIP arrivals.
Assist front desk staff with check-ins, check-outs, and guest inquiries.
Assist housekeeping, beach service, and other departments as needed.
Keep the lobby, bell closet, work areas, and departmental equipment clean and presentable.
Perform other reasonable requests from management or guests and other duties as assigned.