Esme Hotel - Bellman

Think Hospitality • Miami Beach, FL

6d

About The Position

The Bellman assists guests upon arrival and departure in a courteous, professional manner. The role provides information about hotel services, hours of operation, local venues, and area events, and assists the front office as assigned. This position also helps maintain a clean and presentable hotel entrance and lobby, along with the department’s equipment, signage, and guest records.

The listed duties summarize the major responsibilities of the position and may change based on guest requests or hotel needs. Job duties, tasks, schedules, and requirements may be changed at any time. Receipt of the job description does not create a promise of employment or an employment contract.

Requirements

• Minimum of one year of customer service experience.
• Fluency in job-related English, both verbal and non-verbal.
• Excellent interpersonal and problem-resolution skills.
• Excellent communication and organization skills.
• Ability to walk and stand for long periods.
• Ability to lift up to 75 pounds.

Responsibilities

• Retrieve guest belongings from cars, buses, vans, and carts.
• Carry or load luggage, boxes, and packages onto bell carts and transport them to guestrooms or meeting rooms.
• Escort guests to guestrooms, visually inspect rooms and telephones for deficiencies, and promptly inform Engineering of any issues.
• Point out room features and directories and familiarize guests with amenities.
• Offer ice to arriving guests when delivering luggage.
• Listen and respond to guest inquiries clearly and positively, answer questions, and offer assistance.
• Provide directions to nearby attractions.
• Request taxi service for guests when asked.
• Place newspapers in bags and deliver them to guest rooms.
• Run off-property errands for guests, including purchasing or picking up items.
• Deliver faxes, packages, and mail to guestrooms.
• Maintain and post hotel reader boards and public-area signage.
• Clean and polish bell carts and other departmental equipment.
• Maintain a daily guest log sheet.
• Answer the bell desk phone and provide information as needed.
• Read and match luggage tags, write claim tickets, and give the appropriate ticket portion to guests.
• Keep the hotel entrance and lobby clean and presentable at all times.
• Assist the front office as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed