Esme Hotel - Security Officer

Think Hospitality•Miami Beach, FL

About The Position

The Security Officer ensures that all procedures are completed in accordance with the hotel’s security operating procedures and standards. The role protects the hotel, its guests, and employees by monitoring the property, responding to concerns and incidents, and following emergency and safety procedures. The officer is expected to provide courteous, efficient service, use sound judgment, maintain a professional appearance, and comply with hotel policies and applicable laws. Weapons may not be carried on the property, and the officer must not be under the influence of drugs or alcohol while on duty.

Requirements

Knowledge of applicable state and federal laws and standard operating procedures.
Knowledge of hotel emergency procedures and security policies.
Sound judgment and the ability to use available information to resolve issues.
Ability to communicate courteously and effectively with guests, employees, and other customers, including using patience, tact, and diplomacy to defuse anger.
Ability to prepare detailed, accurate written security reports.

Responsibilities

Patrol hotel buildings and grounds to identify potential security and safety risks or undesirable conditions, including fires, theft, and vandalism.
Inspect doors, windows, and locks in designated areas to assess security.
Ensure that only authorized personnel are present in back-of-house or restricted areas.
Know the locations of departmental emergency action and evacuation plans, fire extinguishing equipment, gas shutoff valves, and electrical main panels.
Use sound judgment and available information to resolve issues and take appropriate action when dealing with guests and employees.
Prepare detailed and accurate written security reports.
Investigate unusual circumstances or disturbances reported by guests, visitors, staff, or off-duty employees.
Assist with Incident and Accident reports in coordination with the General Manager and Human Resources Director when employees are involved.
Provide accurate information to inquirers, including directions and hours of operation.
Escort guests and employees to parking lots as required, including employees carrying employee banks.
Handle internal and external customers with patience, tact, and diplomacy, including when defusing anger.
Follow hotel policies and procedures, including the Employees Handbook and fire, hygiene, health, and safety policies.
Report for duty punctually and follow clock-in procedures.
Wear the correct clean uniform and maintain a high standard of personal appearance and hygiene.
Maintain good rapport and working relationships with others and cooperate with security policies.
Handle guest and employee inquiries courteously and efficiently, and report guest complaints or problems to a supervisor or manager on duty.
Maintain high service standards and use knowledge of legal matters to the best of one's ability.
Follow hotel emergency procedures and refrain from communicating with the press about the hotel, its clientele, or its owners.
Do not carry weapons on the property or work under the influence of drugs or alcohol.