Esme Hotel - Security Officer

Think Hospitality•Miami Beach, FL

1d•$16 - $18

About The Position

The Security Officer ensures that all procedures are completed in accordance with the hotel's security operating procedures and standards. The role involves protecting the hotel's buildings, grounds, guests, and employees; identifying security and safety concerns; responding to incidents; and maintaining accurate reports. The officer provides courteous assistance to guests and employees, follows hotel policies and emergency procedures, and maintains professional conduct and appearance while on duty.

Requirements

Thorough knowledge of State and Federal laws and standard operating procedures.
Knowledge of hotel emergency procedures and security policies.
Sound judgment and the ability to use available information to resolve issues and take appropriate action.
Ability to communicate courteously and effectively with guests, employees, and other customers, using patience, tact, and diplomacy.
Ability to prepare detailed and accurate written security reports.
Ability to maintain professional grooming, appearance, hygiene, punctuality, and conduct.

Responsibilities

Patrol buildings and grounds to identify potential security and safety risks or undesirable conditions, including fire, theft, and vandalism.
Inspect doors, windows, and locks in designated areas and ensure only authorized personnel are present in back-of-house or restricted areas.
Know the locations of departmental emergency action and evacuation plans, fire extinguishing equipment, gas shut-off valves, and electrical main panels.
Use sound judgment and available information to resolve issues and take appropriate action when dealing with guests and employees.
Prepare detailed and accurate written security reports.
Investigate unusual incidents or disturbances reported by guests, visitors, staff, and off-duty employees.
Assist with incident and accident reports in coordination with the General Manager and Human Resources Director when employees are involved.
Provide accurate information to inquirers, including directions and hours of operation.
Escort guests and employees to parking lots as required, including employees carrying employee banks.
Handle internal and external customer interactions with patience, tact, and diplomacy, including when defusing anger.
Understand and adhere to the employee handbook, hotel policies, and fire, hygiene, health, safety, and security procedures.
Report for duty punctually and follow clock-in procedures.
Maintain the required grooming, clean uniform, personal appearance, and hygiene standards.
Maintain good working relationships and handle guest and employee inquiries courteously and efficiently.
Report guest complaints or problems to a supervisor or manager on duty.
Maintain high service standards and use knowledge of legal matters to the best of one's ability.
Follow hotel emergency procedures and never be under the influence of drugs or alcohol while on duty.
Do not communicate with the press about the hotel, its clientele, or its owners, and do not carry weapons on the property.