Esme Hotel - Bellman

Think Hospitality•Miami Beach, FL

About The Position

The Bellman assists guests upon arrival and departure in a courteous, professional manner. The role provides information about hotel services, operating hours, local venues, and area events, and assists the front office as assigned. The listed duties summarize the major responsibilities; guest requests and hotel needs may require other duties, and job duties, tasks, schedules, and requirements may change at any time. The job description does not create a promise of employment or an employment contract.

Requirements

At least one year of customer service experience.
Fluency in job-related English, both verbal and non-verbal.
Excellent interpersonal and problem-resolution skills.
Excellent communication and organizational skills.
Ability to walk and stand for long periods.
Ability to lift up to 75 pounds.

Responsibilities

Retrieve guest belongings from cars, buses, vans, and carts; load and carry luggage, boxes, and packages on bell carts and transport them to guestrooms or meeting rooms.
Escort guests to guestrooms, visually inspect the room and telephone for deficiencies, and promptly notify Engineering of issues such as a missing TV remote.
Explain room features and the guest directory, and familiarize guests with hotel amenities.
Offer ice to arriving guests when delivering luggage.
Respond to guest questions and inquiries in a positive, clear manner and offer assistance.
Provide directions to nearby attractions.
Request taxi service from cab companies when guests ask.
Bag newspapers and deliver them to guestrooms.
Run off-property errands for guests, including purchasing or picking up items.
Deliver faxes, packages, and mail to guestrooms.
Maintain and post hotel reader boards and public-area signage.
Clean and polish bell carts and other departmental equipment.
Maintain a daily guest log sheet.
Answer the bell desk phone and provide information as needed.
Read and match luggage tags, write claim tickets, and give the guest the corresponding portion.
Keep the hotel entrance and lobby clean and presentable.