Bellman

Pyramid Global Hospitality • Cincinnati, OH

4d

About The Position

The Bell Attendant is part of the Guest Services team at The Lytle Park Hotel. The role creates a welcoming first impression and a memorable guest experience by greeting guests, assisting with luggage, escorting them through check-in and to their rooms, and sharing information about hotel amenities and the local area. The Bell Attendant works with other attendants to provide personalized service and supports the lobby attendant in keeping the entrance clean and organized.

Requirements

• At least one year of experience in a customer service role with high guest interaction.
• Ability to solve problems as they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and move between the valet lot and different areas of the hotel.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts, including weekends and holidays.

Nice To Haves

• Hospitality industry experience.

Responsibilities

• Provide engaging, sincere customer service and take a genuine interest in guests.
• Welcome each guest to the hotel; open vehicle doors for arriving guests.
• Escort and orient guests to the front desk for check-in.
• After check-in, escort guests and their luggage to their rooms and explain hotel amenities and useful hotel information.
• Work with other attendants to provide each guest with a personalized experience and open doors for guests.
• Assist the lobby attendant with keeping the entrance area clean and organized.
• Make a positive difference for guests and employees by going beyond routine service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed