Bellman - Austin, The Code Hotel
About The Position
AvantStay is seeking a warm, professional Bellman to create a memorable guest experience from arrival to departure. As a key member of the front-of-house team, the Bellman provides attentive bell services, including greeting guests, assisting with luggage, and helping ensure a smooth, welcoming, and stress-free stay. The role is suited to someone who enjoys fast-paced, guest-facing work and takes pride in delivering service that reflects AvantStay’s brand standards. The Bellman welcomes and assists guests, helps with bicycle rentals and equipment, delivers luggage, escorts guests to their rooms, and explains hotel amenities, property features, and services. The role also supports the front desk with arrivals and departures, shares information about properties and local attractions, keeps valet and bell areas organized and hazard-free, and responds proactively and professionally to guest needs and concerns. The position involves standing, walking, and moving quickly for extended periods; lifting and transporting items up to 50 pounds; safely pushing luggage carts; working indoors and outdoors in varying weather; and safely entering, exiting, and operating guest vehicles. Candidates must reside in the United States and be willing to work weekends and holidays. AvantStay describes itself as a tech-enabled hospitality brand offering elevated service, curated design, and seamless technology to group travelers. The company offers competitive hourly pay of $16–$17 plus tips, medical, dental, and vision insurance, discounted stays at AvantStay properties, career growth opportunities, and a supportive, collaborative team culture.
Requirements
- Must reside in the United States.
- Excellent communication and interpersonal skills, with a positive, guest-focused attitude.
- Professional appearance and demeanor, with strong attention to detail.
- Reliability, flexibility, and willingness to work weekends and holidays.
- Ability to lift, carry, and transport luggage or other items weighing up to 50 pounds.
- Comfort standing, walking, and moving quickly for extended periods, up to 8 hours per shift.
- Ability to bend, stoop, reach, and safely push luggage carts.
- Comfort working indoors and outdoors in varying weather conditions.
- Ability to safely enter, exit, and operate guest vehicles.
Nice To Haves
- Previous hospitality, valet, or customer service experience is preferred.
Responsibilities
- Welcome guests upon arrival with attentive, professional assistance and create a welcoming first impression.
- Assist guests with bicycle rentals, setup, and equipment needs.
- Handle and deliver luggage and personal belongings to guest rooms.
- Escort guests to their rooms and explain hotel amenities, property features, and services.
- Keep valet and bell areas clean, organized, and free of hazards.
- Support the front desk team to ensure seamless guest arrivals and departures.
- Provide directions, recommendations, and information about AvantStay properties and local attractions.
- Anticipate guest needs and proactively offer assistance.
- Handle guest requests and concerns professionally with a guest-first attitude.
- Uphold AvantStay’s brand image and service standards.
Benefits
- Competitive hourly pay of $16–$17 plus tips
- Medical, dental, and vision insurance
- Discounted stays at AvantStay properties
- Career growth opportunities
- Supportive leadership and a collaborative team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
