Bellman - Lennox Hotel Miami Beach

Yurbban Hospitality Group • Miami Beach, FL

17h • Onsite

About The Position

Yurbban Hospitality Group is seeking a Bellman for the Lennox Hotel Miami Beach. The role focuses on welcoming guests and creating memorable experiences through attentive, professional service. The Bellman assists with luggage, escorts guests to their rooms, shares information about hotel amenities and local attractions, and responds to guest requests. The position also supports Front Office operations, maintains the presentation of guest areas, handles deliveries and luggage storage, and follows hotel safety and service procedures. This is an hourly, non-exempt, on-site position. Benefits are provided according to the company handbook and policy.

Requirements

• Previous experience in a Bellman, Bell Attendant, Guest Services, or similar hospitality position is preferred, ideally at a boutique, upscale, or luxury hotel.
• Strong customer service skills and a genuine passion for hospitality and creating memorable guest experiences.
• Excellent communication and interpersonal skills, including the ability to interact professionally with guests from diverse backgrounds.
• English proficiency is required.
• Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced hospitality environment.
• Strong teamwork skills, attention to detail, and a proactive, reliable, service-oriented attitude.
• Flexibility to work morning, evening, and night shifts, including weekends and holidays, according to operational needs.
• Physical stamina to stand, walk, and work outdoors for extended periods, including in sun and warm weather.
• Ability to safely lift and handle luggage weighing at least 50 lbs and push or pull up to 150 lbs using appropriate equipment, with or without reasonable accommodation.
• Commitment to following hotel policies, safety regulations, and professional grooming standards.

Nice To Haves

• Spanish proficiency; additional languages are a plus.
• Good knowledge of Miami Beach attractions, restaurants, transportation options, and local services.
• Familiarity with Front Office operations and hotel procedures.

Responsibilities

• Welcome guests upon arrival with a warm, friendly, and professional attitude.
• Assist guests with luggage during arrivals, departures, and room changes, handling belongings safely and efficiently.
• Escort guests to their rooms and provide information about hotel facilities, amenities, and services.
• Offer recommendations about local attractions, restaurants, transportation, and activities in Miami Beach.
• Respond promptly to guest requests, anticipate needs, and help ensure a seamless guest experience.
• Maintain cleanliness, organization, and presentation standards in the lobby, entrance, and surrounding guest areas.
• Coordinate with the Front Desk and other hotel departments to support smooth communication and operations.
• Address guest inquiries, concerns, and special requests professionally and discreetly.
• Support Front Office operations and administrative tasks, including night audit activities when required.
• Handle guest belongings, deliveries, packages, and luggage storage according to hotel procedures.
• Follow safety, security, and emergency procedures to help ensure a safe environment for guests and team members.
• Maintain a professional appearance and positive attitude, and comply with company service standards.
• Participate in team meetings, training sessions, and hotel activities as needed.

Benefits

• Career growth opportunities within a fast-expanding group.
• Continuous training through Yurbban Academy.
• Quarterly afterworks and teambuilding activities.
• Paid time off, paid holidays, and your birthday off.
• Discounts on national and international stays for the employee, family, and friends.
• Discounts on wellness and gyms.
• Health and retirement benefits according to company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed