Front Office Supervisor - Lennox Hotel Miami Beach

Yurbban Hospitality Group • Miami Beach, FL

12h • Onsite

About The Position

We're looking for a Front Office Supervisor for Lennox Hotel Miami Beach! Someone with strong leadership skills, a guest-focused mindset, and the ability to oversee daily Front Office operations while supporting the team and ensuring exceptional service standards. The ideal candidate is organized, proactive, detail-oriented, and confident in resolving operational challenges in a fast-paced hospitality environment.

Requirements

• High School Diploma or equivalent required; bachelor's degree preferred.
• Professional proficiency in English, both written and spoken; An intermediate level of Spanish is required.
• Minimum of 2 years of experience in Front Office or hotel operations, preferably in an upscale, lifestyle, or full-service hotel.
• Previous supervisory or leadership experience in a hotel environment is preferred.
• Strong knowledge of Front Office operations, reservations, guest billing, payment controls, and Night Audit procedures.
• Experience using hotel property-management systems and other Front Office technologies.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to coach and support employees, document performance discussions, and follow up on training and development needs.
• Strong attention to detail, sound judgment, and ability to multitask and make decisions in a fast-paced environment.
• Ability to work independently, collaborate across departments, and maintain positive professional relationships.
• Knowledge of hotel safety procedures, emergency protocols, and applicable employment and equal-opportunity requirements.
• Flexibility to work varying schedules, including weekends, holidays, and different shifts according to operational needs.

Nice To Haves

• Bachelor's degree preferred.
• Previous supervisory or leadership experience in a hotel environment is preferred.

Responsibilities

• Supervise daily Front Office operations across AM, PM, and Night Audit shifts, ensuring smooth service and compliance with hotel procedures.
• Provide direction, support, and coaching to Front Office employees, promoting teamwork, accountability, and high service standards.
• Ensure guest requests, complaints, and service recovery situations are handled promptly and professionally, acting as Manager on Duty when assigned.
• Oversee check-in, check-out, room assignments, reservations, billing, and payment procedures to ensure accuracy and guest satisfaction.
• Review VIP arrivals, special requests, guest recognition programs, and room availability to ensure a personalized guest experience.
• Verify completion and accuracy of daily shift checklists, operational reports, and handover documentation, addressing discrepancies and following up on pending tasks.
• Monitor cash handling, credit card authorizations, deposits, guest balances, and financial transactions to ensure compliance with internal controls.
• Oversee Night Audit procedures, including daily reports, billing reconciliations, no-shows, and operational discrepancies.
• Monitor guest feedback, identify recurring service issues, and implement improvements to enhance guest satisfaction.
• Collaborate with Housekeeping, Reservations, Maintenance, Food & Beverage, Security, and other departments to resolve operational matters efficiently.
• Support employee scheduling, onboarding, training, and performance follow-up, maintaining accurate coaching and training records.
• Ensure compliance with hotel policies, brand standards, safety procedures, confidentiality requirements, and emergency protocols.

Benefits

• Salary according to position and experience.
• Career growth opportunities within a fast-expanding group.
• Continuous training through Yurbban Academy.
• A workplace where professionalism and a great atmosphere go hand in hand.
• Quarterly afterworks and teambuilding activities.
• Paid time off, paid holidays, and your birthday off.
• Discounts on national and international stays for you, your family, and friends.
• Discounts on wellness and gyms.
• Health and retirement benefits according to company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED