Bellman

Pyramid Global Hospitality•Boston, MA

23h•Onsite

About The Position

Pyramid Global Hospitality is hiring a Bellman for Wyndham Boston Beacon Hill as part of its Guest Services team. The role helps create a welcoming first and last impression for hotel guests through friendly greetings, luggage assistance, guest orientation, and attentive service from arrival through departure. Bell Attendants work with Front Desk colleagues and other Guest Services team members to coordinate arrivals, departures, and guest requests, while maintaining a clean, organized entrance and lobby. The position calls for a welcoming, attentive service professional who enjoys connecting with people, notices details, remains calm in a busy lobby, and takes pride in dependable service.

Requirements

Welcoming and attentive approach to guest service.
Enjoys connecting with people and helping make their day easier.
Notices details and remains calm when the lobby is busy.
Takes pride in providing thoughtful, dependable service.

Responsibilities

Greet guests warmly and promptly, and look for ways to personalize their experience.
Welcome guests arriving by vehicle and assist with opening car doors when safe and appropriate.
Open the hotel entrance doors and maintain a helpful, welcoming presence at the entrance and in the lobby.
Guide or escort arriving guests to the Front Desk, offer directions, and answer initial questions.
Unload, handle, transport, and deliver luggage between vehicles, the lobby, and guest rooms.
Escort guests and their luggage to their rooms after check-in, handling belongings carefully and respecting guest privacy.
Explain hotel amenities, services, and useful property information while orienting guests to their rooms.
Provide accurate information about nearby attractions, transportation, and the Boston area in response to guest interests and questions.
Provide luggage assistance and a warm farewell to departing guests.
Coordinate arrivals, departures, and requests with fellow Bell Attendants, Front Desk colleagues, and other Guest Services team members.
Help keep the entrance, luggage carts, and surrounding guest areas clean, organized, and ready for service.
Respond promptly to guest needs and communicate questions or concerns to the appropriate team member for follow-up.
Follow hotel procedures for luggage and guest property, safe work practices, and professional guest interactions.
Anticipate needs, support guests and coworkers, and provide service beyond the norm.