Bellman

Pyramid Global Hospitality•Boston, MA

23h•$14 - $16•Onsite

About The Position

The Bellman at Wyndham Boston Beacon Hill is part of the Guest Services team and helps create a memorable first and last impression for hotel guests. The role provides a warm welcome, attentive luggage assistance, guest orientation, and thoughtful service from arrival through departure. Bell Attendants help guests feel welcome and cared for while supporting exceptional, personalized guest experiences. The position involves welcoming guests arriving by vehicle, assisting with luggage, escorting guests to the Front Desk and guest rooms, explaining hotel amenities, and sharing information about Boston and nearby attractions. Bell Attendants also coordinate with Front Desk and Guest Services colleagues, help maintain organized entrance and lobby areas, respond to guest requests, and follow procedures for safety, guest privacy, and handling guest property. The listed compensation is $14.00–$16.00; actual compensation may vary based on candidate-specific factors and location.

Requirements

Strong interpersonal and verbal communication skills, including the ability to assist guests from diverse backgrounds.
Commitment to exceptional service, professionalism, and a positive guest experience.
Ability to safely handle and transport guest luggage and use luggage carts.
Ability to stand, walk, bend, and lift during work.
Dependability and attention to detail.
Ability to work collaboratively in a busy hotel environment.
Willingness to learn hotel services, amenities, and surrounding-area information to answer guest questions accurately.
Flexibility to work shifts, weekends, and holidays as required by property operations.
Ability to follow hotel service, safety, confidentiality, and guest-property handling procedures.

Nice To Haves

Previous experience in hotel guest services, bell services, Front Office, or another guest-facing customer service role.
Knowledge of Boston attractions, neighborhood amenities, transportation options, and local points of interest.
Experience supporting a team in a fast-paced, guest-focused hospitality setting.

Responsibilities

Greet guests promptly and warmly and help create a positive first impression.
Welcome guests arriving by vehicle and open car doors when safe and appropriate.
Open hotel entrance doors and maintain a helpful presence at the entrance and in the lobby.
Guide or escort arriving guests to the Front Desk, provide directions, and answer initial questions.
Personalize guest interactions and look for ways to exceed expectations.
Unload, handle, transport, and deliver luggage between vehicles, the lobby, and guest rooms.
Escort guests and their luggage to their rooms after check-in, handling belongings carefully and respecting guest privacy.
Explain hotel amenities, services, and property information while orienting guests to their rooms.
Share accurate information about nearby attractions, transportation, and the local Boston area.
Provide luggage assistance and a warm farewell to departing guests.
Coordinate arrivals, departures, and guest requests with Bell Attendants, Front Desk colleagues, and other Guest Services team members.
Help keep the entrance, luggage carts, and surrounding guest areas clean, organized, and ready for service.
Respond promptly to guest needs and communicate questions or concerns to the appropriate team member.
Follow hotel procedures for luggage and guest-property handling, safe work practices, and professional guest interactions.
Anticipate needs, support guests and coworkers, and provide service beyond expectations.