Bellman

Boar's Head Resort•Charlottesville, VA

21h

About The Position

The Bellman delivers exceptional service to arriving and departing guests and sports club members by assisting with luggage, parking vehicles, opening doors, providing directions, and safely transporting people to destinations within the property. The role requires extensive knowledge of resort facilities, their locations, and operating hours, along with effective coordination with the PBX, Front Desk, Guest Services Supervisor, Housekeeping, and Engineering. The position includes keeping guest-facing and baggage areas clean and organized, managing tagged luggage, greeting arriving vehicles, and providing valet services. The Bellman also provides scheduled shuttle transportation for J1 employees between work and home. Employees must follow traffic and safety rules, maintain a clean driving record, and be available to work early mornings, evenings, weekends, holidays, and extended hours as needed.

Requirements

At least 6 months of previous customer service experience is listed as preferred.
Ability to work early mornings, evenings, weekends, and holidays is required.
Perfect and clean driving record.
Must be at least 18 years of age.
Ability to work extended hours on an as-needed basis.

Nice To Haves

High school diploma.
Previous driving experience.
Previous experience working at a AAA 4 Diamond or Forbes-rated resort.

Responsibilities

Maintain knowledge of guest rooms, hotel facilities and venues, and their hours of operation.
Communicate with the PBX, Front Desk, and Guest Services Supervisor to support seamless guest experiences.
Notify Housekeeping and Engineering about areas needing maintenance, including parking lots.
Direct guests to the Front Desk or meeting rooms as needed.
Assist guests with luggage and escort them to their rooms.
Keep luggage and golf carts organized in designated areas and handle property carefully.
Ensure luggage stored in the bell closet is tagged with a claim check.
Maintain cleanliness in the lobby, baggage storage room, Porte Cochere, parking lots, and Business Center.
Safely transport guests to and from destinations while following traffic laws.
Provide timely shuttle transportation for J1 employees between work and home, maintain an accurate schedule, and inform employees of assigned transportation times.
Greet arriving vehicles and open and close doors to welcome guests before their introduction at the Front Desk.
Ensure the Porte Cochere entrance is staffed and welcoming at all times.
Inspect and tag vehicles for pre-existing damage before valet parking.
Retrieve valeted vehicles promptly upon guest request.
Clear snow from valeted vehicles during winter weather in the early morning hours.
Ensure passengers wear seat belts and follow applicable traffic regulations.
Extend warm greetings and exceptional service to all guests.
Learn and follow Resort safety rules, use appropriate safety equipment, report unsafe conditions, and consult a supervisor when unsure of safe procedures.