Bellman and Valet Attendant

Charlestowne Hotels•Charleston, SC

5d•Onsite

About The Position

The Bellman/Valet Attendant is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. In this key role, you will offer information about check-in, open and close car doors and hotel entrance doors, be responsible for parking and retrieving guest vehicles in a prompt yet safe manner, and assist guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must provide the highest customer service to all guests.
Ability to interact with guests using the Hospitality Standards set out by your General Manager.
Regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
Occasionally required to sit.
Must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and the abilities to adjust focus.
Standing at least 8 hours a day
Running up to 200 yards, 50 times a day or more
Entering and exiting customers vehicles 75 or more times daily
Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)
Communicate effectively with customers and coworkers.
Must be able to read, write, and speak the English language.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Be able to work in hot, wet, humid and loud environment for long periods of time.
Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 50 pound.
Be able to work in a standing position for long periods of time.
A valid driver’s license to operate a motor vehicle.
This license must have been held for at least one year prior to applying.
A driving record will be required at the time of application, and it must be approved for the applicant to be considered for a position.
Driver’s license must be kept in good standing for the duration of employment.

Responsibilities

Greet all guests upon arrival
Open doors and assist guests/visitors entering and leaving property
Assist arriving and departing guests with luggage to & from rooms promptly
Assist guests in and out of transportation
Maintain security of vehicles and vehicle keys
Promote all hotel functions and facilities
Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
Assist departing guests to their transportation
Communicate parking procedures to guests/visitors
Maintain the cleanliness of the Valet Area
Assist guest with general information
Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Maintain knowledge of the community and area to assist guests with general information and local special events
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information
Transport guest luggage to and from guest rooms and/or designated bell area
Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Polish and clean bell carts daily
Check and secure guests’ luggage
Perform other reasonable job duties as requested by Supervisors