Bell Valet Services

Azul Hospitality•Koloa, HI

9d•$19 - $20•Onsite

About The Position

Greet and welcome arriving hotel guests, assist arriving and departing guests with luggage, and provide information about hotel services, facilities, nearby points of interest, and entertainment. The position also involves safely operating guest vehicles between the valet area and designated parking areas, maintaining the valet and bell service areas, and completing related paperwork and deliveries. Staff are expected to follow company policies and procedures, support a positive work environment, and perform other reasonable duties as assigned. Work takes place both indoors and outdoors in a temperature-controlled hotel environment. Regular attendance, participation in scheduled training and meetings, and a neat, well-groomed appearance in accordance with property standards are required. Schedules may vary to reflect hotel business needs.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills; excellent customer relations skills.
Detail orientation and strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Valid driver’s license and ability to meet company insurance requirements for operating motorized or electric vehicles.
Self-driven ability to work independently.
At least 25 years old to operate a shuttle or drive guests; at least 21 years old to operate a personal or company vehicle for purposes other than shuttle service.
At least 3 years of full-time, verifiable experience driving a similar type of vehicle.
Meet the stated driving and crash-record standards, including restrictions on moving violations, excessive speeding, DUI convictions, serious vehicle offenses, and other specified violations.
Meet the stated drug and alcohol testing standard: no positive test, including pre-employment, random, post-accident, or reasonable-suspicion testing.
Ability to stand and maintain well-paced mobility for up to four hours and work within limited spaces while reaching other hotel departments in a timely manner.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to perform grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visually demanding tasks.
Ability to bend, stoop, squat, and stretch occasionally to complete cleaning tasks.
Finger dexterity to operate office equipment and perform picking, pinching, typing, and substantial wrist and hand movements.
Maintain regular attendance, comply with hotel rules and safety requirements, and attend scheduled training sessions and meetings.
Maintain a neat, clean, well-groomed appearance in accordance with Azul Hospitality and property-specific grooming and uniform standards.

Nice To Haves

Prior hospitality experience.

Responsibilities

Welcome and escort guests to and from their rooms and assist with luggage.
Explain hotel safety features and, when time permits, promote hotel outlets.
Provide information about hotel services and facilities, local points of interest, and entertainment attractions.
Store guest luggage on request and load or unload luggage from automobiles.
Call taxis for guests as requested.
Prepare and maintain accurate tour and delivery paperwork.
Supervise group baggage transfers and amenity deliveries to ensure proper handling and completion.
Complete daily paperwork and maintain an organized, effective check-in station.
Help other departments transport boxes and supplies.
Promote a positive working environment and follow employee handbook guidelines and procedures.
Maintain the cleanliness and condition of the valet stand, driveway and surrounding areas, bell closet, and bell carts.
Safely drive guest vehicles between the valet area and designated parking area, and retrieve vehicles for guest pickup when needed; obey traffic laws.
Respond to guest inquiries and follow company safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other duties as assigned by managers or supervisors.