Bell Valet Services

Azul Hospitality•Koloa, HI

9d•$19 - $20•Onsite

About The Position

The Bell Valet Services associate welcomes arriving guests and assists arriving and departing guests with luggage. The role includes escorting guests to and from their rooms, explaining safety features, sharing information about hotel services and local attractions, storing luggage, calling taxis, and supporting group baggage transfers and amenity deliveries. The associate maintains accurate paperwork and an organized, effective check-in station, and may help other departments transport supplies. The position also involves maintaining the valet stand, driveway, surrounding areas, bell closet, and bell carts; safely driving guest vehicles between the valet area and designated parking; and following traffic laws. Associates are expected to assist with guest inquiries, follow safety and security procedures, report hazards and maintenance issues, attend required training and meetings, and perform other reasonable assigned duties. Schedules may vary according to hotel business needs. The work takes place both indoors and outdoors in a temperature-controlled environment. It requires extended standing and mobility, handling luggage and equipment, and communicating with guests, coworkers, and supervisors. A high school diploma or equivalent is required; prior hospitality experience is preferred. The position requires a valid driver's license and compliance with company driving, age, experience, and motor vehicle record standards.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills and excellent customer-relations skills.
Detail orientation and strong organizational skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including with patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Valid driver's license and ability to meet company insurance requirements for operating motorized or electric vehicles.
At least 25 years old to operate a shuttle or drive guests; at least 21 years old to operate a personal or company vehicle for purposes other than shuttle service.
At least three years of full-time, verifiable experience driving a similar type of vehicle.
Driving record must meet the stated criteria, including no more than two moving violations in the previous 36 months, no speeding violation exceeding the speed limit by more than 25 mph in the previous 36 months, and no DUI conviction in the previous five years; the posting also excludes specified serious driving offenses and violations.
No positive drug or alcohol test, including pre-employment, random, post-accident, or reasonable-suspicion testing.
Ability to stand and maintain well-paced mobility for up to four hours at a time, work in limited space, and reach other hotel departments promptly.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to perform required grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual tasks, including occasional bending, stooping, squatting, and stretching for cleaning.
Finger dexterity and ability to use computers, printers, 10-key adding machines, multi-line phones, filing cabinets, fax machines, photocopiers, dollies, and other office equipment as needed.
Ability to work independently and perform essential functions with or without reasonable accommodation.

Nice To Haves

Prior hospitality experience.

Responsibilities

Welcome arriving guests and escort guests to and from their rooms.
Assist arriving and departing guests with luggage, including storing luggage and loading or unloading it from automobiles.
Explain guest safety features and, when time permits, promote hotel outlets.
Provide information about hotel services and facilities, points of interest, and entertainment attractions.
Call taxis for guests upon request.
Prepare and maintain tour and delivery paperwork, complete daily paperwork, and maintain the check-in station.
Supervise group baggage transfers and amenity deliveries to ensure proper handling and completion.
Help other departments transport boxes and supplies.
Maintain the valet stand, driveway and surrounding areas, bell closet, and bell carts, including their cleanliness and appearance.
Safely drive guest vehicles between the valet area and designated parking areas, and retrieve vehicles for guest pickup when needed; obey traffic laws.
Assist with guest inquiries and follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Maintain a neat, clean, and well-groomed appearance in accordance with applicable standards.
Attend scheduled training sessions and meetings and perform other duties as assigned.