Bell/Valet Attendent

Kimpton Hotels & Restaurants•Washington, DC

About The Position

Provide guests with a positive first and last impression as they arrive at and leave the hotel. Offer professional, friendly service by assisting with luggage and packages and arranging transportation when needed. The role also supports guest inquiries, hotel and lobby functions, meeting-room setup, and maintaining assigned public and service areas.

Requirements

One year of experience in customer service or a similar role.
Flexible schedule with availability to work evenings, weekends, and holidays when needed.
Basic writing skills.
Professional communication skills.

Nice To Haves

High school diploma preferred.

Responsibilities

Get assignments, keys, and special guest requests from a supervisor at the beginning of the shift.
Greet guests and promptly take luggage to guest rooms at check-in; at check-out, check and secure luggage until departure.
Hail taxicabs, answer inquiries, and carry luggage to the curb to meet transportation.
Provide guests with information about their stay and the hotel, and answer questions.
When the concierge is unavailable, book tours and assist with general information inquiries.
Keep the bell closet clean and neat; polish and clean bell carts daily; keep lobby and public areas tidy; and deep-clean other assigned areas.
Submit found articles with a Lost & Found Report.
Assist valet when busy and cover lunch breaks; keep the white zone clear for guest arrivals and emergencies.
Deliver messages, packages, flowers, wine, and requested housekeeping items to guest rooms.
Clean and set up meeting-room functions and direct guests to meeting rooms.
Set up and maintain complimentary hotel lobby functions, including morning coffee service and nightly concierge events.
Turn in keys to the proper department at the end of the shift.