Bell Staff/Valet

The Cliffs Hotel and Spa•Pismo Beach, CA

7d•Onsite

About The Position

The Bell Staff/Valet provides guests with a welcoming first and last impression at The Cliffs Hotel & Spa. The role supports the hotel’s guest experience standards by handling guest property with care, providing attentive service, sharing knowledge of the hotel and local area, and safely parking guest vehicles. The position is part-time and requires on-site work, availability for at least two shifts per week, and a flexible schedule that includes weekends, nights, and holidays. Drivers transporting hotel guests in a company vehicle must meet the stated age requirement and provide an MVR; valet attendants parking guest vehicles without passengers must meet the separate age requirement. Duties and responsibilities may change or be supplemented by management.

Requirements

Provide proof of a clean driving record before employment and maintain a clean driving record throughout employment.
Be at least 21 years old.
Have multitasking strengths.
Maintain a professional appearance.
Be able to work with the public.
Have an excellent command of the English language.
Be able to drive vehicles comfortably.
Have a flexible schedule, including weekends and holidays.
Be available to work at least two shifts per week, including weekends, nights, and holidays.
Meet the applicable age requirement to drive: at least 25 to transport hotel guests/passengers in a company vehicle, or at least 21 to valet and park a guest vehicle with no passengers inside.
Be able to exert up to 100 pounds of force occasionally, 50 pounds frequently, and/or 20 pounds constantly to lift, carry, push, or pull objects.
Be able to stand continuously for 6–8 hours per shift.
Be able to walk or run continuously for 6–8 hours per shift.
Be able to work in stressful situations.

Responsibilities

Greet and engage guests with a welcoming, friendly attitude and genuine interest and concern.
Personalize interactions respectfully, using guests’ names according to their preferences, and communicate articulately without slang.
Open and close vehicle doors for arriving guests.
Offer luggage assistance curbside, advise guests that luggage will be stored securely, and deliver it within the specified timeframes.
Respond to departure requests within the specified timeframes and load or unload luggage carts and vehicles as needed.
Escort guests to their rooms, provide room tours, and offer additional assistance as needed.
Provide gracious, professional, and urgent responses to guest requests, including retrieving guest vehicles when appropriate.
Issue valet parking tickets, document existing vehicle damage before parking, and safely park guest vehicles in the valet lot.
Follow company policies for vehicle use and report moving violations when they occur.
Share local expertise, recommendations, directions, and transportation options with guests.
Drive company vehicles throughout San Luis Obispo County, including daily airport pickups.
Follow hotel standards for employment, uniform, grooming, and safety.
Train new hires as necessary.
Notify a manager of guest comments or complaints, especially vehicle damage claims.
Communicate courteously with guests, management, and coworkers.
Perform other job-related tasks as directed by management.