Bell Staff/Valet
About The Position
The Cliffs Hotel & Spa is seeking a part-time Bell Staff/Valet to provide a welcoming guest experience, assist with luggage, and execute valet parking. Bell staff are often guests’ first and last impression of the hotel and are expected to uphold guest experience standards, demonstrate knowledge of the hotel and local area, and provide genuine, thoughtful service. The position is on-site and requires availability for at least two shifts per week, including weekends, nights, and holidays, with flexible hours based on occupancy. The role includes greeting guests, managing luggage and valet parking, escorting guests to their rooms, responding promptly to requests, sharing local recommendations, and driving company vehicles, including daily airport pickups. Employees must comply with company policies and standards for vehicle use, safety, grooming, and uniforms; report moving violations and guest complaints or damage claims; and help train new hires as necessary. Duties may change or additional job-related tasks may be assigned by management.
Requirements
- Provide proof of a clean driving record before employment and maintain a clean driving record throughout employment.
- Be at least 21 years old.
- Provide a Motor Vehicle Report; drivers transporting hotel guests or passengers in a company vehicle must be at least 25, while valet parking a guest vehicle without passengers requires age 21 or older.
- Have multitasking strengths.
- Maintain a professional appearance.
- Be able to work with the public.
- Have an excellent command of English.
- Be able to drive vehicles comfortably.
- Have a flexible schedule, including weekends and holidays.
- Be available to work at least two shifts per week.
- Be able to work on-site and, as needed, nights and flexible hours based on occupancy.
Responsibilities
- Greet and engage guests with a welcoming, friendly attitude and show genuine interest and concern.
- Personalize guest interactions respectfully, using guests’ preferred names.
- Communicate articulately and professionally, avoiding slang.
- Open and close vehicle doors for arriving guests.
- Offer luggage assistance curbside, tell guests their luggage will be stored securely, and meet the stated luggage delivery time targets.
- Load and unload luggage carts and vehicles as needed.
- Escort guests to their rooms, provide room tours, and offer additional assistance.
- Respond to guest requests graciously, professionally, and urgently.
- Issue valet parking tickets and document any existing vehicle damage before parking.
- Safely park guest vehicles in the valet lot and follow company vehicle-use policies.
- Share local knowledge, recommendations, directions, and transportation options with guests.
- Drive company vehicles throughout San Luis Obispo County, including daily airport pickups.
- Follow hotel conditions of employment and standards for uniforms, grooming, and safety.
- Train new hires as necessary.
- Inform a manager of guest comments or complaints, particularly damage claims.
- Communicate courteously with guests, management, and coworkers.
- Report all moving violations when they occur.
- Perform other job-related tasks as directed by management.
Benefits
- Daily discounted lunches from the hotel restaurant
- Special hotel benefits
- Employee appreciation events
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
