Bell / Valet Attendant (AM / PM)

AccorHotel • Louisville, KY

4d

About The Position

Under general supervision, the Bell / Valet Attendant provides porter and valet services to hotel guests and helps ensure their satisfaction and comfort by responding promptly and courteously to requests. The role includes keeping lobby areas and entrances clean and attractive, assisting guests with luggage and vehicles on arrival and departure, and delivering requested items such as laundry, newspapers, irons, ironing boards, and additional linens. The attendant explains hotel services, shares current hotel information, and answers questions or offers recommendations and directions about local activities and establishments. The position is primarily indoors, with intermittent exposure to outdoor elements, and requires prolonged standing, walking, and climbing stairs.

Requirements

• Must be able to drive vehicles with manual and automatic transmissions.
• Must be comfortable with various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days.
• Must have and maintain a valid driver's license.
• Must pass a background check.
• Must be at least 18 years of age.
• Must have at least two years of driving experience and a clean driving record.
• Must have a high school diploma or equivalent.
• Must be responsible, dependable, and punctual.
• Must be tactful, courteous, and discreet.
• Must have strong communication skills and be able to speak and understand English.
• Must maintain a clean and professional appearance.
• Must be able to operate two- and four-wheeled luggage carts and standard office equipment.
• Must be able to lift luggage weighing up to 70 pounds.
• Must be capable of prolonged standing, walking, and climbing stairs.

Responsibilities

• Clean lobby areas and entrances and keep them free of debris.
• Assist employees and departments to support the overall performance of the department and hotel.
• Greet arriving guests, help unload luggage, and transport luggage to guest rooms using a luggage cart or by carrying it.
• Offer valet parking, park guest vehicles, and provide claim tickets.
• Assist departing guests by transporting luggage to the lobby, helping load it into vehicles, retrieving valet vehicles, and assisting guests with departure.
• Promptly deliver guest requests such as laundry, newspapers, irons and ironing boards, and additional linens.
• Respond to inquiries, explain hotel products and services, and provide current hotel information.
• Stay informed about local activities and establishments to answer questions, make recommendations, and give directions.
• Maintain a friendly, cheerful, and courteous demeanor with guests, teammates, and passersby.
• Perform other duties as assigned, requested, or deemed necessary by management.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED