Bell Valet Attendant (On Call)
About The Position
The Bell/Valet Attendant provides guest service by ensuring arrivals, welcoming, and hotel orientation are handled efficiently and professionally. The role follows Chatham Bars Inn service standards, including those of Leading Hotels of the World, Forbes, and AAA. The attendant greets and assists guests, handles luggage and motor vehicles, escorts guests to their rooms, provides room and hotel orientation, responds to guest inquiries, stays in communication with the Front Desk, and manages phone activity at the Bell station and company radios. The position also requires maintaining a professional appearance and helping ensure guest satisfaction through coordination with other departments.
Requirements
- Superior customer service skills.
- Ability to multitask.
- Ability to work well in a fast-paced environment.
- Strong attention to detail and organization.
- Ability to work closely and cohesively with other departments.
- Well-groomed and able to maintain a professional appearance.
- Able to stand for long periods during shifts.
- Able to move quickly to retrieve guests’ vehicles.
Nice To Haves
- Previous experience is preferred but not necessary.
Responsibilities
- Greet arriving guests warmly, use their names, and provide a welcoming experience.
- Assist guests with luggage and motor vehicles.
- Escort guests to their rooms.
- Provide room orientation and hotel orientation using maps and directions.
- Assist with guest inquiries.
- Communicate with the Front Desk at all times.
- Respond to and manage phone activity at the Bell station and company radios.
- Maintain a professional appearance.
- Follow Chatham Bars Inn service standards, including Leading Hotels of the World, Forbes, and AAA standards.
- Work with other departments to support guest satisfaction.
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What This Job Offers
Education Level
No Education Listed
