Bell Person

Pyramid Global Hospitality•Oklahoma City, OK

11d•Onsite

About The Position

Pyramid Global Hospitality is seeking a professional and courteous Bell Person to join the team at OKANA Resort & Indoor Waterpark. As a Bell Person, you will be responsible for providing superior service, as you will be the first and last impression our guests experience. You will be expected to display professionalism, be courteous, provide hotel information and directions, assisting with luggage and ensuring every stay begins and ends with exceptional care. This role is part of the Front Office team and contributes to creating personalized guest experiences.

Requirements

High School diploma: some college preferred.
Excellent communication skills; engaging personality to interact with guests, resort associates, and local businesses.
Fluent in English; able to speak, read, and write.
Familiar with the local area, including attractions & entertainment venues.
Ability to maintain service levels under high pressure working environments
Ability to work outdoors in all weather conditions
Ability to lift and carry up to 75lbs and stand for extended periods of time
Must be flexible to work all shifts including on holidays and weekends

Nice To Haves

Previous experience as a Bell Person or a Customer Service role preferred.

Responsibilities

Greet guests in a friendly and approachable manner upon arrival and departure from the resort.
Assist guests with luggage handling, storage, and delivery to and from guest rooms, if requested.
Assist with handling and distribution of guest packages and parcels, if requested.
Provide accurate information and directions to the variety of hotel amenities, services and events.
Maintain cleanliness and organization of the bell stand, luggage storage, lobby, and entry areas.
Properly log and track all luggage trips and deliveries originating from the bell stand.
Coordinate with Front Desk and Valet, to fulfill guest requests seamlessly and efficiently.