Bell Person- Silver Legacy

Caesars Entertainment•Reno, NV

About The Position

The Bell Person provides prompt, friendly, and courteous service to guests at Silver Legacy. The role includes greeting and assisting guests, handling and tracking luggage, providing transportation assistance, answering phone calls, and driving VIP guests in company vehicles. The employee is expected to deliver service excellence, uphold the company’s core values and DEI culture, and help maintain a fun and safe environment. The work requires schedule flexibility, including the possibility of nights, weekends, holidays, and overtime.

Requirements

Ability to maintain confidentiality of sensitive information.
Ability to understand and comply with company and departmental rules, regulations, policies, and procedures.
Skill in establishing and maintaining effective working relationships with coworkers.
Ability to read, write, and communicate verbally in English.
Five years of safe driving experience in a vehicle.
High school diploma or equivalent.
Excellent communication, observation, and interpersonal skills.
Above-average English speaking, reading, and writing skills.
Easygoing demeanor.
Ability to work a flexible schedule that may include nights, weekends, holidays, and overtime.
Ability to stand for long periods.
Normal sense of smell, touch, and sound, and a normal range of vision.
Seldom required to sit, kneel, or lift/carry 51–100 pounds.
Occasionally required to bend, reach from floor level to six feet, crouch, lift/carry 25–50 pounds, and copy and write numbers.
Eye-hand coordination and manual dexterity, and ability to distinguish letters, symbols, and currency.
Ability to work in an area subject to variable temperatures.

Responsibilities

Greet, direct, and assist guests.
Inform guests of the approximate wait time for bell service.
Offer room orientation, luggage placement, and ice service.
Offer concierge services and promote laundry, health spa, and other services.
Ask guests about their stay.
Offer transportation assistance.
Write luggage tickets frequently.
Deliver, retrieve, and store guests’ luggage.
Load and unload luggage from vehicles.
Maintain accurate records and neatly record numbers when delivering and retrieving luggage for bus groups.
Answer a high volume of phone calls politely and professionally.
Communicate patiently and effectively with guests.
Drive VIP guests in limousines and other company vehicles.
Deliver and retrieve guest boxes, packages, and envelopes to and from the business center.
Exemplify the company’s core values, family-style service, mission, and vision.
Exemplify the company’s diversity, equity, and inclusion culture.
Perform other job-related duties as assigned.
Meet the company’s core values, service standards, and family-style service expectations.
Provide excellent service to internal and external guests and help ensure a fun and safe environment.