Bell Person

LM SERVICES CORPORATION GROUP•St. Louis, MO

About The Position

The Bell Person welcomes customers promptly with a friendly and sincere greeting and provides clear, accurate information tailored to guests’ needs. This includes details about outlet hours, directions to local attractions and meeting rooms, car rentals, and airline shuttle service. The role uses the telephone to arrange and confirm recreation, business, and dining activities inside and outside the hotel, and responds promptly to requests for services such as dentists, doctors, child care, and florists. The Bell Person answers telephone calls courteously, takes and delivers guest messages, and delivers mail, small packages, and facsimiles. The role distributes printed information about local attractions, restaurants, and shops, and handles guest complaints by researching solutions, negotiating outcomes, listening to guests, and resolving issues or directing guests to the appropriate person. The position requires continuous standing and movement throughout the hotel, as well as reaching, bending, and stooping to access displayed materials, drawers, and shelves. The Bell Person is expected to remain calm and alert during emergencies and periods of heavy hotel activity.

Responsibilities

Greet customers promptly with a friendly and sincere welcome.
Provide accurate information about outlet hours, local attractions, meeting rooms, car rentals, and airline shuttle service according to guests’ needs.
Answer telephone calls courteously and take and deliver guest messages.
Deliver mail, small packages, and facsimiles.
Use the telephone to arrange and confirm recreation, business, and dining activities inside and outside the hotel.
Respond promptly to requests for services such as dentists, doctors, child care, and florists.
Distribute printed materials about local attractions, restaurants, shops, and other nearby destinations.
Research guest complaints, develop effective solutions, and negotiate results.
Listen to guests and help resolve problems or direct them to the appropriate person.
Remain calm and alert, particularly during emergencies and periods of heavy hotel activity.