Bell Person

Northwood Investors • Charlotte, NC

2d

About The Position

The Bellperson is the first and last impression for hotel guests and provides exceptional customer service by assisting with luggage, answering questions, and helping ensure smooth check-in and check-out. The position includes greeting guests, escorting them to their rooms, sharing information about hotel amenities and local attractions, addressing guest concerns, and assisting with valet parking as needed. The Bellperson also maintains an organized work environment and follows hotel policies and procedures.

Duties, responsibilities, and activities may change or be added at any time, with or without notice. The employer is an Equal Opportunity Employer committed to a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Requirements

• Excellent customer service skills.
• Ability to lift heavy luggage.
• Strong communication skills.
• Positive and outgoing personality.
• Ability to work flexible hours, including weekends and holidays.
• At least 21 years of age.
• Must possess a valid and current driver's license.
• Must be able to read, communicate effectively, and have superb interpersonal skills.
• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints.

Nice To Haves

• High school diploma or GED preferred.
• Work experience in the hospitality or restaurant industry preferred.
• Communication in other languages is helpful.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Load, unload, and transport guest luggage to and from rooms.
• Escort guests to their rooms and provide information about hotel amenities and local attractions.
• Answer guest inquiries and address concerns in a timely and courteous manner.
• Assist with valet parking as needed.
• Maintain a clean and organized work environment, including the lobby and baggage area.
• Adhere to hotel policies and procedures.

Benefits

• Medical, dental, and vision benefits.
• Hotel discounts.
• Paid time off.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED