Bell Person

Omni Hotels & Spas•Louisville, KY

About The Position

The Bell Person delivers excellent guest service by developing relationships with guests, providing personalized service, and anticipating and meeting guests’ needs. The role supports guests throughout their stay, assists with luggage and directions, coordinates with other hotel departments, and helps maintain bell equipment and work areas. The position also includes supervising and training bell staff, maintaining shift records, and sharing information with the next shift.

Requirements

Must be at least 21 years of age.
Previous luxury hotel experience is required.
Must be able to stand for the entire scheduled shift and stand and/or walk for extended periods.
Customer-service orientation, ability to multitask, attention to detail, and strong organizational skills.
Ability to communicate effectively with associates and guests in person or via cellular telephone or radio.
Knowledge of the surrounding area and its attractions.
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
Highly developed customer service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Proven ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment and handle multiple priorities.
Clear, concise written and verbal communication skills.
Comfort speaking with guests and ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and co-workers.

Responsibilities

Maintain bell carts through cleaning and routine maintenance, coordinating with Engineering when needed.
Use friendly and appropriate expressions when engaging with guests.
Supervise bell staff and ensure they perform their duties efficiently.
Assist guests with reservations for restaurants and limousines.
Deliver parcels, mail, and special deliveries to guestrooms.
Keep the bell storage closet clean, tidy, and maintained.
Follow up on guest complaints to help ensure problems are resolved.
Coordinate with departments such as housekeeping and maintenance to support guest satisfaction.
Use bell carts effectively and cautiously.
Maintain a lobby presence while on shift.
Direct guests to the Front Desk or meeting rooms.
Call taxis or shuttles for guests as needed.
Assist with retrieving and loading guests’ luggage.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Engage in conversation with guests and help them locate areas of the hotel, escorting them when possible.
Train new bell staff members on hotel procedures and protocols.
Maintain a daily bell log of arrivals and departures.
Send a daily email with information needed by the next shift.
Inventory tools of the trade, including radios, door stops, and bell carts.