Bell Person

JRNL TWO BUNCH PALMS LLC•Desert Hot Springs, CA

3d•$17 - $18•Hybrid

About The Position

Seeking Bellman with previous experience in a luxury hotel setting. Responsibilities include assisting guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff and security requests as needed.

Requirements

Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment
Must be flexible to work all shifts including weekends and holidays
Must have basic English skills
High School Diploma
Two Years Customer Service in a hotel setting preferred
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask.
Ability to work a flexible schedule including weekdays, weekends, holidays and nights.
Ability to read and interpret hotel documents.
Ability to effectively present information and thoroughly answer questions in one-on-one and small group situations to customers, clients, and other employees of the organization in English.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to efficiently use Microsoft Office programs.

Responsibilities

Greeting arriving guests and retrieving their luggage.
Escorting guests to their rooms, explaining the room facilities
Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort
Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
Assist with keeping lobby area clean and orderly
Ensure that luggage has been stored safely according to prescribed procedures
Be fully aware of what functions are going on in the hotel
Provide gracious, attentive, and friendly service
Other duties as required by management