Bell Person

Pyramid Global Hospitality•Puerto Rico, TX

1d•Onsite

About The Position

We are looking for highly motivated individuals to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

At least one year in a customer service role with high guest interaction
Hospitality industry experience is a plus.
Valid Puerto Rico driver's license.
Ability to solve problems when they arise.
Ability to work in a team environment is a must.
Pleasant and helpful personality.
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends, nights and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by being engaging and taking sincere interest.
Interacts with all guests.
The bell person/ guest services attendant will welcome each guest to our hotel.
If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
Handle and transport guest luggage during check-ins, check-outs, room changes, and storage, always demonstrating a service-oriented and courteous attitude.
Escort guests to their rooms, maintaining a respectful and discreet attitude, correctly describing the services and amenities in each room, clarifying doubts, and answering questions.
If a golf cart is required for this task, strict adherence to golf cart handling policies must be followed.
Perform messenger and package delivery services, as well as deliver newspapers to guest rooms according to the supervisor instructions.
Provide accurate and timely information to guests about local tourist attractions and the surrounding area, promoting the hotel's facilities and services, and selling them when possible.
You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
Assist lobby attendant in keeping entrance area clean and organized.
"Be the difference" with all guest and employees and do more than just “the norm".