Bell Person

Loews Hotels • Arlington, TX

13d • Onsite

About The Position

The Bell Person is the first point of contact for guests and helps create a seamless, memorable arrival and departure experience. The role involves welcoming guests, transporting and securing luggage, answering questions about the hotel and local attractions, and providing professional, attentive service. The Bell Person also supports guest safety, maintains equipment and work areas, and collaborates with hotel departments. Schedules may vary to reflect business needs, and attendance at mandatory training sessions and meetings is required.

Requirements

• Strong verbal communication skills.
• Ability to lift items weighing more than 75 pounds.
• High school diploma or equivalent work experience preferred.
• Previous experience in hospitality or customer service preferred.
• Experience in a hotel or resort environment preferred.

Nice To Haves

• High school diploma or equivalent work experience.
• Previous experience in a hospitality or customer service role.
• Experience in a hotel or resort environment.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities, and address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Provide information about the hotel and local attractions, including travel directions, and promote hotel facilities, food and beverage outlets, and recreational programs.
• Transport guests safely to and from property areas.
• Build positive relationships with Front Desk, Valet Parking, Concierge, Housekeeping, and other hotel departments.
• Remain vigilant at the post when not assisting guests, help ensure guest safety, and notify Security if necessary.
• Maintain the cleanliness and proper condition of equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
• Maintain regular attendance in conformance with standards.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits.
• 401(k) and company match.
• Paid sick days, vacation, holidays, and paid bereavement.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance and pet bereavement.
• Team Member hotel rates, other discounts, and perks.
• Complimentary parking.
• Complimentary meals in the Team Member Café while working.
• Discounted tickets to local attractions and entertainment venues.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED