Bell Person

Sonesta Hotels • Miami Beach, FL

13d • Onsite

About The Position

The Bell Person sets the tone for Sonesta’s mission of “Wowing” guests with Amazing Moments. The primary responsibility is to assist arriving and departing guests with transporting luggage to and from guest rooms. The role responds to guest requests promptly, courteously, and professionally, and is suited to someone passionate about hospitality and going beyond for guests.

This is a guest-facing position throughout the hotel, including the lobby, elevators, guest room corridors, and guest rooms, and requires working outside to transport luggage to and from vehicles. The work environment can be fast-paced. The role requires flexibility to work variable days, including weekends and holidays, and variable shifts including days, nights, and overnights. Shifts of ten to twelve hours are sometimes required.

Candidates should have professional verbal communication, strong interpersonal and customer service skills—including the ability to deal with difficult guests—and the reading and writing abilities needed to complete departmental records and logs. Excellent organizational skills and attention to detail are also needed. Previous hotel experience or retail customer service experience is preferred.

Sonesta offers medical, dental, and vision insurance; a Health Savings Account with company match; a 401(k) retirement plan with company match; paid vacation and sick time; paid parental leave; company-paid life insurance and short- and long-term disability; hospital indemnity, critical illness, and accident insurance; educational assistance; hotel discounts; and additional perks and employee discounts.

Requirements

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including the ability to deal with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to push and pull carts weighing up to 250 pounds.
• Ability to bend, stoop, and kneel frequently.
• Ability to stand for the entire shift.
• Flexibility to work variable days, including weekends and holidays, and variable shifts, including days, nights, and overnights. Ten- to twelve-hour shifts are sometimes required.

Nice To Haves

• Previous hotel experience.
• Previous retail customer service experience.

Responsibilities

• Welcome and acknowledge arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag, and store luggage at guests’ request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints and inform a supervisor of major problems, complaints, disturbances, or dissatisfied guests.
• Promote hotel facilities, outlets, and services, and provide guests with information about local attractions and activities.
• Handle guest requests professionally, tactfully, and courteously.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.
• Ensure overall guest satisfaction.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) with company match.
• 401(k) retirement plan with company match.
• Paid vacation and sick time.
• Paid parental leave.
• Company-paid life insurance.
• Company-paid short-term and long-term disability.
• Hospital indemnity, critical illness, and accident insurance.
• Educational assistance.
• Sonesta hotel discounts.
• Additional perks and employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed