Bell Luggage/Valet Attendant (Full Time)

Mauna Kea Resorts•Waimea, HI

8d•Onsite

About The Position

The Bell Luggage/Valet Attendant welcomes guests and visitors, assists with arriving and departing vehicles, handles luggage and packages, parks and retrieves vehicles, and escorts guests to and from their rooms. The attendant delivers requested items, shares information about resort facilities, dining, Big Island attractions and activities, and helps arrange transportation, reservations and other guest requests. The role also includes maintaining orderly work areas, supporting other departmental positions, and performing related duties as assigned. Work is primarily outdoors at the porte cochere and also takes place in hotel corridors and parking areas, in various weather conditions. The attendant must be able to work shifts and days determined by the manager and may work more than 40 hours per week if needed. The job involves lifting and carrying luggage and other items weighing up to and over 50 pounds, pushing and pulling loaded carts, bending and reaching, and standing and walking for most of the shift. It also requires communicating with guests and employees and remaining friendly when dealing with irate guests.

Requirements

Provide a valid driver’s license and a clean driving abstract, with no moving violations in the past three years.
Safely operate vehicles with both automatic and standard transmissions.
Be pleasant, smiling and friendly; remain friendly when dealing with irate guests.
Be able to verbally communicate with employees, managers and guests.
Be able to lift and carry luggage, golf bags and other items weighing up to and over 50 pounds.
Be able to push and pull carts carrying up to or over 50 pounds of luggage or bags.
Be able to bend and reach while loading and unloading luggage or golf bags from vehicles.
Be able to stand and walk during most of the shift and climb in and out of vehicles.
Be able to work shifts and days determined by the manager and work in excess of 40 hours per week if needed.

Responsibilities

Greet guests and visitors in a friendly, welcoming manner according to resort standards.
Open vehicle doors for arriving and departing guests; load and unload luggage and packages.
Valet park and retrieve vehicles while following speed limits and safety procedures.
Tag luggage, locate lost luggage, and deliver or retrieve items from guest rooms and function areas.
Escort guests and their luggage to and from rooms, explain room features, and provide information about resort facilities, restaurants, attractions and events.
Deliver amenities, boxes, faxes and other items requested by guests.
Answer the bell desk phone and arrange luggage pickup, transportation and other guest requests, including taxi service.
Assist guests with dining reservations and other requests.
Keep the work area and lobby clean and orderly; polish luggage carts and shine guest shoes upon request.
Transport guests around the resort and deliver or pick up golf bags from the golf shop.
Report unauthorized or suspicious people on guest room floors to Security.
Assist other positions in the department and perform other related duties as assigned or required.