Bell Luggage/Valet Attendant (Full Time)
About The Position
The Bell Luggage/Valet Attendant welcomes guests and visitors, assists with arriving and departing vehicles, and handles valet parking and luggage. The role delivers and retrieves luggage, packages, amenities, and other requested items; escorts guests to and from their rooms; and shares information about resort facilities, dining, attractions, and local activities. The attendant also responds to guest requests, helps arrange transportation and dining reservations, and supports the cleanliness and orderly operation of the lobby and work area. The position works primarily outdoors and in hotel corridors and parking areas, and may transport guests around the resort.
Requirements
- Provide a valid driver’s license and a clean driving abstract, with no moving violations in the past three years.
- Be pleasant, smiling, and friendly.
- Safely operate vehicles with automatic and standard transmissions.
- Obtain a PUC physical if operating the resort shuttle or another vehicle to transport guests.
- Verbally communicate with employees, managers, and guests.
- Be able to deal with irate guests while remaining friendly.
- Be able to lift and carry luggage, golf bags, and similar items weighing up to and over 50 pounds.
- Be able to push and pull carts loaded with up to or over 50 pounds of luggage or bags.
- Be able to bend and reach while loading and unloading luggage or golf bags from vehicles.
- Be able to stand and walk during most of the shift and climb in and out of vehicles.
Responsibilities
- Greet guests and visitors in a friendly, welcoming manner at the porte cochere.
- Open vehicle doors and load or unload guests’ luggage and packages.
- Valet park and retrieve vehicles while following speed limits and safety procedures.
- Deliver and retrieve items from guest rooms and function areas.
- Escort guests and their luggage to rooms and provide information about resort facilities, restaurants, attractions, and events.
- Arrange luggage in guest rooms according to guest preferences and explain room information.
- Answer the bell desk phone and arrange luggage pickup, transportation, and other guest requests.
- Tag luggage and locate lost luggage.
- Polish luggage carts and shine guest shoes upon request.
- Assist guests with dining reservations and other requests.
- Deliver or pick up golf bags from the golf shop.
- Keep the work area and lobby clean and orderly.
- Transport guests to and from areas of the resort.
- Report unauthorized or suspicious people on guest room floors to security.
- Assist other positions in the department and perform other related duties as assigned or required.
Benefits
- Medical care
- Drug coverage
- Vision care
- Dental care
- Life insurance
- Paid vacation
- Paid sick leave
- Dining discounts
- Golf discounts
- Team member recognition programs
- Training and career opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
