Bell/Door Attendant-Full Time - The Langham, Chicago
About The Position
The Bell/Door Attendant provides professional, courteous service to hotel guests and clients. The role includes maintaining an accessible and orderly main entrance, handling and transporting luggage and packages, escorting guests to and from accommodations, and providing accurate information about the hotel, its services, and the surrounding area. The attendant inspects guest rooms upon escort and promptly reports deficiencies or requests to housekeeping. The position requires working both indoors and outdoors in varying weather conditions and regularly performing physical tasks, including standing, walking, bending, and handling luggage.
Requirements
- Two years of previous customer service experience required.
- Ability to work indoors and outdoors in substantial temperature changes depending on weather conditions.
- Ability to push, pull, or lift more than 50 pounds.
- Ability to frequently stand, bend, walk, kneel, crouch, and stoop.
- Ability to communicate effectively in English to read luggage tags and claim checks and write names and numbers on claim checks and rooming lists.
Nice To Haves
- High school graduate or equivalent preferred.
Responsibilities
- Maintain driveway traffic flow and keep the main hotel entrance accessible, with sufficient space for passenger and luggage loading and unloading.
- Retrieve guest belongings from cars, buses, vans, and carts; load luggage and packages onto a bell cart and transport them through the hotel to designated rooms.
- Navigate bell carts through public areas, guest-room corridors, and elevators.
- Escort guests to their accommodations, visually inspect rooms, report deficiencies or guest requests to housekeeping promptly, and point out room features and the directory.
- Guide guests through the hotel and provide directions or assistance with restaurants, Chuan Spa, and other guest facilities.
- Listen and respond to guest inquiries in a positive, clear manner, providing accurate information about outlet hours, function rooms, hotel services, and local attractions.
- Communicate guest parking procedures and applicable costs to arriving guests and clients.
- Communicate in English to read luggage tags and claim checks and write names and numbers on claim checks and rooming lists.
Benefits
- Vacation pay and sick/personal time in accordance with Chicago Paid Leave and Paid Sick Leave Law.
- Paid holidays.
- Medical, dental, and vision insurance for the employee and family, with partial premiums paid by the employee.
- Company-paid basic life insurance, AD&D, and short-term disability.
- Optional long-term disability, additional life insurance, child life, spouse life, pet insurance, identity theft protection, prepaid legal, critical illness, hospital care, and accidental injury supplemental plans.
- 401(k) plan with Roth option and employer match.
- Free meals while on duty.
- Uniforms and uniform cleaning for applicable positions.
- Free and discounted hotel stays.
- Discounted parking.
- Company-paid Guidance Resources benefit for personal counseling.
- Discretionary gratuities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
