Door & Bell Attendant

Highgate Hotels • San Francisco, CA

11d • Onsite

About The Position

The Door & Bell Attendant welcomes guests in an attentive, courteous, and efficient manner, creating a positive first impression. The role assists guests entering and leaving the hotel, supports their transportation needs, and helps transport luggage. The position is at The Huntington, a luxury hotel in San Francisco’s Nob Hill neighborhood that is undergoing a reimagining.

Requirements

• High school diploma or equivalent required.
• Valid driver's license for the applicable state.
• Ability to communicate effectively both verbally and in writing with employees and guests.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Ability to stand for the entire shift.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to move objects.

Nice To Haves

• Experience in a hotel or related field preferred.

Responsibilities

• Load and unload luggage carts and assist guests with tagging, storing, and retrieving luggage.
• Assist guests with cabs and other transportation requirements.
• Call the garage for valet cars, if applicable.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Respond to guest questions and provide information about local attractions, events, and daily hotel activities.
• Recognize VIP and repeat guests and greet them by name.
• Announce departing shuttles.
• Maintain cleanliness of the motor entrance and front door.
• Attend required hotel meetings and training.
• Maintain regular attendance in accordance with hotel standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Support productivity, identify problem areas, and assist with implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information and show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED