Bell Attendant

Wynn Resorts•Las Vegas, NV

About The Position

The Bell Attendant provides professional, courteous service and works to exceed guest expectations through positive, attentive interactions. The role maintains Wynn service standards and delivers Forbes 5-Star-level service. Duties include greeting and assisting guests, escorting or delivering luggage to guest rooms, and maintaining the cleanliness and appearance of assigned areas. The Bell Attendant follows safety standards, understands company and department policies and culture, and stays knowledgeable about resort features, services, outlets, operating hours, activities, and events. The position requires participation in training, teamwork, a solution-oriented approach, and professional communication with guests and coworkers.

Requirements

At least four years of customer service experience, preferably in a high-volume, high-service-intensity, or Front Services environment.
Outstanding customer service, organizational, and interpersonal skills, with excellent attention to detail and the ability to multitask.
Ability to work efficiently in a team environment.
Ability to work a flexible schedule and overtime based on business demands.
Excellent communication skills and the ability to communicate in English with guests, management, and employees so they understand.
Professional grooming and presentation.
Willingness to learn new processes, concepts, and approaches to working with guests and coworkers.
Knowledge of the Las Vegas area and its attractions.
Must be at least 21 years old.
Must be able to obtain and maintain any licenses or active work cards required for the position.
Education equivalent to high school graduation, a high school diploma, or another combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Nice To Haves

Previous Bell or Door experience; experience and training as a Bell Attendant are preferred but not required.
Additional foreign language skills.

Responsibilities

Provide professional and courteous service to guests and exceed their expectations through positive interactions.
Maintain Wynn standards of service with guests and coworkers and deliver Forbes 5-Star-level service.
Greet and assist guests in a timely manner.
Escort guests or deliver luggage to guest rooms.
Maintain cleanliness and appearance standards in all areas.
Prioritize safety and follow department and company safety standards.
Follow company and department policies and procedures and uphold the department culture.
Learn and communicate information about resort and hotel features, services, outlets, hours, activities, and events.
Attend required training and apply new service standards, knowledge, and safety practices to daily work.
Look for opportunities to assist peers, guests, other departments, and leaders.
Stay on task, find solutions, and promote teamwork.
Remain aware of the guest experience, smile, make eye contact, and communicate professionally.
Maintain confidentiality regarding guests and staff.